You are now chatting with: Chay
You: Hello
Netflix Chay: It's a wonderful day at Netflix! I'm Chay. How can I help you out?
You: How can I get info to the android netflix app team about a catastrophic bug in the latest version when running android 4.3?
Netflix Chay: Hmm... what exactly is going on? I would love to help you out!
You: It's been confirmed by a number of people already. Launching the netflix app on nexus 4 running android 4.3 will put the device in a sleep of death as soon as the screen sleeps. black screen, phone locked up.
You: basically all you have to do is run the app, and exit it. soon as the phone sleeps you get black screen of death. need to hold down power button to force power off
You: I started a thread here on XDA to ask others to try it. And anyone who has has reported the same results
http://xdaforums.com/showthread.php?t=2377304
You: Android 4.3 has only been out a day, so more will notice soon
Netflix Chay: Whoa that is pretty intense! I would be more than happy to help you out. I can't click on links but I definitely want to make sure we figure this out.
You: k, if you just foward this info to the netflix app team so they can test and fix it it would be helpful.
You: Unless you have a Nexus 4 and have Android 4.3 on it to confirm it yourself, there's not much you can do but let them know
Netflix Chay: I actually reached out to my research team and they are taking a look into this right now for you! Thanks so much for reporting this. Just hang tight for a bit okay?
You: sure
Netflix Chay: Thanks a bunch!
You: I'll be really impressed if they confirm it and start working on a fix. I thought this was going to be a dead end (trying chat).
Netflix Chay: Would you mind telling me the brand of your Nexus? That would really help me out!
You: I had given it one star in the google play store, with how to reproduce. And hoped others in my thread would too to get it attention. Until someone suggested I contact netflix rather then rate it 1 star.
You: I have the Nexus 4
You: with the official version of Android 4.3 that was just released yesterday
You: Any Nexus 4's out there should be getting the OTA updates, probably soon, if they are on the official software. Or it can be downloaded from googles webpage and flashed manually if they don't want to wait.
You: Here's the page if you're interested and your dev team needs to update
https://developers.google.com/android/nexus/images#occamjwr66v
Netflix Chay: Would you mind changing your password to XXXXXXXXXXXXX for 48 hours please? That way my research team can take a better look into this and figure out what's going on.
You: I don't mind, but how will giving them access to my account help them?
Netflix Chay: I'm not entirely sure but my research team is going to try to recreate it on their device. Thanks so much for being so understanding. I really do appreciate it!
You: no problem. do you still need me to change my password?
Netflix Chay: Please, if you could change it to XXXXXXXXXXXXXXXX just for the next 48 hours it would help us out so much.
You: okay sure.
You: it's done
Netflix Chay: Great! Thanks a bunch for reporting this issue. We'll do some digging and it get it all up and running in no time!
Netflix Chay: By chance, is there anything else I can help you with today?
You: nope, this was it
Netflix Chay: Sweet! Thanks for chatting in so I can help you out. Have a great day and enjoy your movies. And one more thing, if you wouldn’t mind, please stay online for a one-question survey.