Dear user,
Thanks for your email. I would be happy to help you transfer your existing account onto a new device.
Please be advised that transferring your character will cause your current device to lose access to characters across all Storm8 games; they will instead be available on the new device. We do not permit single-character transfer at this time. If you have created a Storm8 ID on your new device, it will remain associated with your new (unwanted) characters, and you will have to create a separate one for your original characters.
If you have your old device OR know your old account's Storm8 ID information, you can do the transfer yourself with the following steps:
1. Create a Storm8 account and password for your original character on your OLD device, if you haven't already. (On the old device, visit HOME (available level 2) -> SETTINGS (tiny cog icon) -> STORM8 tab.)
2. On your new device log into your account. To do this, visit HOME (available level 2) -> SETTINGS (tiny cog icon) -> STORM8 tab -> Begin Resume/Transfer button -> New, and from here you can enter your username and password and your account will have moved to the new device.
If you do not have your old device or your Storm8 ID information, fill out this form and we will be happy to assist you with the transfer:
1. Original character code:
2. Name of game:
3. Character's name:
4. Character's level:
5. Approximate date you created your character:
6. Approximate date you lost your device:
7. Any other details you can provide to identify your lost character:
8. New character code from your current device(available after reaching level6)(NOTE:THIS INFORMATION IS CRUCIAL):
Note: If you are not able to provide all of the above information, we WILL NOT be able to recover your old character. Make sure to fill out the form completely in your reply. You only need to complete the information for *one* game; the other characters associated with this account will follow in the transfer.
Please let us know if you run into any trouble with the process; we're happy to help!
Yours,
Support at Storm8