GARY: Firmware .14 freeze-reboot thread - .15 beta Firmware

Search This thread

eduardmc

Senior Member
Sep 18, 2007
1,233
412
I'm Starting this thread for everyone who's having this problem.

Lockup, freeze then reboot while doing normal task.

I have tried everything possible but it seems the new OTA is the problem with a small % of us.

Factory reset (no app install)
Hard reset(no app install)
revert back to .11, update to 13, then update to .14

NOTE: This problem does not occur while living the tablet in standby. It only happens when you start playing with it.

Same freeze-reboot problem. Tablet is useless cause even typing, apps, setting, market..... anything would cause this problem.

Serial # BCOKAS11XXXX

.11 works perfect

GARY was PM with this thread so please if you have this problem post here with your serial number (BCOKAS11XXXX)

2/21 update from Gary:

"I will contact several of the listed members privately to try a new beta patch from NVIDIA tomorrow that should address the users who downgraded from .13 to .11 and then skipped to .14, were on the leaked 11.1 (never use a leaked version) or had a problem going from .13 to .14. I am out of the office for a funeral today and please do not contact me for the beta patch directly. I will initiate the contacts to ensure a proper test group and if it works, then a quick firmware update will be released next week."

2/22 update
Today Gary will contact several members in the list for private beta testing patch from NVIDIA. I have updated the list including the serial numbers provided in this thread, this way Gary can pick members with different serial #(BC,CO,C1)

Update from Gary
I have sent instructions to the first control group. Hopefully everyone will be able to test the patch and not leak it. If it is leaked, my ability to provide test releases or additional support will stop for the foreseeable future. If the typical 70% do not respond to their PM and patch instructions then I will create a second control group tonight.


UPDATE FROM GARY .15 FIRMWARE BETA TESTING
"I will expand the control group tonight. So far, 60% of those I asked to participate have not replied to my inquiries or acknowledged the original PM. A little better than the normal 70% who do not respond so I will take that as a positive. For those who tried and replied, my thanks and based on results so far the users actually experiencing this problem should thank them also as it appears we can release this patch shortly"

Late 2/22 update from Gary
"I expanded the group tonight. If all is well in the morning then I will start increasing the size of each group tomorrow. It appears based on today's results that I will give HQ the go ahead to release this patch to qualification testing so we can get it in the release cycle for next week"

NOTE: PLEASE DO NOT LEAK THE BETA PATCH THAT GARY HAS PROVIDED US.

.15 BETA FIRMWARE IS NOT AVAIL TO PUBLIC, ONLY PRIVATE INVITATION FROM GARY. DO NOT CONTACT GARY FOR INVITATION.... AGAIN DO NOT LEAK IT


Update on .15 beta firmware
"So far so good 2 days zero freeze-reboot or force close. Fastest and smoother rom i have tried (.11,.13,14,15). Excellent battery life"


Users having this problem after .14

1)Eduardmc - BCOKAS11XXXX
2)Kocta - BC0CAS
3)Lippi74 -
4)Mark1981giur - BCOKAS
5)Toronto929 -
6)Seaham358 - BCOKAS0
7)Cksuen -
8)Manley1534 - BCOKAS10XXXX
9)Sinboo50 - BCOKAS1xxx
10)PolishPoet - BCOKAS1
11)OttoDeFe -C1OKAS
12)SantiagoMA85 -
13)Phontech - BCOKAS13XXXX
14)flintdog -
15)kudy -
16)mopar400 - BCOKASxxxxxx
17)mattck - BCOKAS12****
18)Voop - C10KAS.
19)chpimentelpr - BCOKAS03XXXX
20)HOFFERN342 - C10KASXXXXXX
21)mnlmnv - C1OKAS*****
22)wormat22 - C10KASXXXXXX
23)JMQUINT00 - bcokas0******
24)expert3009 - BCOKAS10XXXX
25)drherron - BCOK....
26)sorcio46 - C10KAS1xxxxx
27)nattylite - BCOKAS...
28)skola28 - BCOKAS11XXXX
29)Mubble - C10KAS
30)jrkolohe -
31)Dr.Evil - BCOKAS10XXXX
32)MohMoh11 - C10KAS1XXXX
33)micaman -BCOKAS10XXXX
34)jonsingh12 - BCOKASXXXXXX
35)tbm48813 - bcokas
36)Ayesuku - BC0KAS0
37)BlueSolomon - BCOKAS
38)Gremlin001 - C1OKAS.....
39)Linde - C10KAS1*
40)dgoodsell - BCOKAS02XXXX
41)docangle - BCOKAS
42)davidflam - C1OKAS0XXXXX
43)jfarinella -
44)geinome - BCOKAS06
45)mkten - C10KAS116***
46)dmh2010 - BCOKAS
47)xandrika - C10KAS15XXXX
48)boldnuts - C10****
49)hellalucard - C10KAS10XXXX
50)chin_a_ling -
51)patcou - C10KAS12XXXX
52)fundun - BCOKAS1XXXXX
53)anthonyalberto - BCOKAS01
54)Martijnvdb - BCOKAS16XXXX
55)kopilj - C10KAS05xxxx
56)upsbeast - BCOKAS11
57)AWhistler - BCOKAS15.......
58)uragaaru - BCOKAS03****
59)speegler - BCOKAS
60)droid358 - C10KAS.
61)Zucaritas - C10KAS
62)Vilen77 - C10KA*******
63)kospan - BCOKAS06XXXX
64)just4kix -
65)cksuen -
66)dirkcga - C10KAS06****
67)tengjack - BCOKAS03XXXX
68)deadred - BCOKA04XXXX
69)Havagan - BC0KAS*
70)neo1738 - bc
71)bl117 -
72)FixMyPrimeNow - bcokas12****
73)adinava - BCOKAS12****
74)DougGraham - C10KASXXXXXX
75)rex0325 - C10KAS...
76)coachcory -
77)skyterrier - BCOKAS 034xxx
78)dabbill - BCOKAS******
79)Chrisy1511 - BCOKAS1
80)Lazzerus - BCOKASXXXXX
81)Myque - BCOKAS1xxxxxxx
82)RichieG1 - BCOKAS0
83)anne492 - BCOKAS03XXXX
84)cslawren - BCOKAS1*****
85)Photofix - C10KAS------
86)ARichardson6 - BCOKAS0
87)alanhzl - C20KASxxxxxx
88)Mr Bill Florida - C10KAS0XXXX
89)frozen-solid - C1OKAS11XXXX
90)ryo77 - BCOKAS17xxxx
91)Go_Pirates - C10KASXXXX
92)big_mac_69 - BCOKAS0xxxxxx
93)gaushell - bcokas04
94)djk729 - BCOKAS0XXXXX
95)ryan562 - BC0KAS006XXX
96)xdadevmt - c10kas
97)allan1313 -BCOKAS0xxxxxx
98)cenonmin - BCOKAS1XXXX
99)TheMan876 - BCOKAS10****
100)maxfac1234 - BCOKAS.
101)genjiff - BCOKAS05XXXX
102)NatchoTequila - BCOKAS15xxxx
103)Perlle - BCOKASxxxxxx
104)evilNathan - C1OKASxxxxx
105)jangutter - C1OKASXXXX
106)Cr1ptkeeper - C10KAS (WW)
107)Severion - C10KAS0xxxx (Screen flickering)
108)aprunic - C10KAS0xxx
109)drizzt dourdem - C10KAS (WW)
110)tigerclawvc - C10KAS
111)mike.s.russell - C10KAS060xxx
112)pablitus - BCOKASxxxxxx
113)Torlopov_K - c10kas13****
114)Yod-b - bcokas14xxxx
115)Hyflex - bcokas0 (stable)
116)davstir - BCOKAS016XXX
117)bje2525 - c10kas0XXXXX
118)eyesparky - C10KAS
119)curiouslee - C10KAS
120)ZychoFlow - BCOKAS11xxxx
121)Mthompson33 - C20KAS00XXXX
122)dolphine - BCOKAS (WW)
123)kecke69 - C1OKAS10XXXX (WW)
124)look4me_pl - C20KASxxxxxx (WW)
125)alc027 - c1okas (WW)
 
Last edited:

KOCTA

Senior Member
Sep 19, 2007
306
19
I have the same problem. Firmware .11 run great for a day, than I installed .13 and got a couple of sudden reboots for a week. After .14 I got a half-dozen of reboots just during a single evening! Too bad :( I didn't factory reset, though. My serial # is BC0CAS
 

lippi74

New member
Nov 3, 2010
2
0
I have the same problem. Firmware .11 run great for a day, than I installed .13 and got a couple of sudden reboots for a week. After .14 I got a half-dozen of reboots just during a single evening! Too bad :( I didn't factory reset, though. My serial # is BC0CAS

I have exactly the same probelm as you......
 

demandarin

Senior Member
Apr 7, 2010
7,021
2,038
Alexandria, Va
People are slow..SMH calling him out in thread title won't get it noticed any faster. Actually more likely to get ignored. Better ways to go about it. Good luck
 

mark1981giur

Member
Feb 18, 2012
5
0
Worse results

I just updated to the .14 update yesterday and now I am getting random freezes while in any program and then a reboot. I can hardly use my prime now, this is very frustrating:( What can be done? I hope Asus will find a resolution soon. Anybody else having this issue since the latest update? And my serial number begins with BCOKAS.............
 
Last edited:

toronto929

Member
Aug 31, 2011
17
1
I got a slightly different with u all.

When i'm in .11, i got serious reboot problem, but when i upgrade to .13, it works perfect for me
But when i upgrade to .14, the reboot problem comes back....

Howto solve this problem?

my serial #C1OKAS05XXXX
 
Last edited:
  • Like
Reactions: droid358

Evo_Shift

Senior Member
Jan 17, 2011
2,348
482
Then just stay on .11 or whichever ota works. Not like there is anything magical about .14.
 

theandies

Senior Member
BCOKAS here as well.
My Prime worked great out of the box. .11 worked great. .13 random shutdowns. .14 works great (so far).
I'm really starting to think this has to do with Asus software and Nvidias CPU control software. I had 3 shutdowns with .13 while changing performance modes. I think Asus and Nvidia need to work together if they are not already.
 
  • Like
Reactions: ryanlaw.cs

seaham358

Member
Oct 12, 2010
18
1
Poughkeepsie, NY
Having the same issue as others with the freezing and then random reboots.
Today alone in less then an hour my prime rebooted 3 times.
.11 worked great except for the GPS, .13 had battery issues and with .14 it is almost unusable. I can not use it for more then 5-10 min and it reboots. It is now becoming a $500 paperweight :(

Wish I could got back to .11 and stay there.
Ser # BCOKAS0
Sad Prime owner.
 
Last edited:

cksuen

Member
Feb 9, 2006
10
0
Same here. .11 works great for me. .13 had the sleep of death issue. .14 fixed the sleep of death issue for me. But now the tablet randomly freezes then reboots. So frustrating!
 

toronto929

Member
Aug 31, 2011
17
1
I got a slightly different with u all.

When i'm in .11, i got serious reboot problem, but when i upgrade to .13, it works perfect for me
But when i upgrade to .14, the reboot problem comes back....

Howto solve this problem?
Goback to. 13 finally. Everything goes fine now
without rebooting after downgrade for about 2 hrs
 
Feb 8, 2012
41
2
Not really too keen on adding to a "calling out Gary" thread, but I just wanted to add to the list of users who just started getting this issue on .14.
 

manley1534

Member
Feb 18, 2012
15
2
Random Reboots

I'm having the same problem. My Prime was working fine (well except for a completely dead GPS), but I never had any reboots. However, after the .14 update I'm now getting random lockups and reboots.:mad: My serial number is the same as the others listed.
 

Tits

New member
Feb 11, 2012
1
0
I was getting reboots every few minutes after upgrading to .14. I have weatherbug installed and found that if I disable the temperature notification in the bottom bar, I no longer get reboots.

I'm sure this won't be a fix for most people, but maybe it will help a few of you.
 

sinboo50

New member
Feb 27, 2011
1
0
Add me to the .14 reboot list issue. I was fine at .13 - My serial number is slightly different that others - BCOKAS1xxx

Update: After trying just about everything listed here and several other boards I finally gave up and exchanged it. The store happens to have one in stock so wish me luck.

Update 2: Have new TP - Decided to try and see if OTA Firmware upgrade would take... saw it was .14 ... held breath and let it rip. After the update I did a hard Linux rest (Volume Down + Power for 20+ sec) - spent many hours reloading apps instead of using backup/restore. All is working great with not one reboot or freeze now... GPS still crappy and Wifi acceptable like last machine. So, if you can still exchange I say go for it.
 
Last edited:

eduardmc

Senior Member
Sep 18, 2007
1,233
412
Thread has been updated

pm gary with the info and thread

please post your serial number since it seem to be affecting mostly BCOKAS1xxx
 

PolishPoet

Senior Member
Aug 14, 2011
333
77
Never had a problem with rebooting or freezing on any of the version prior to .14. Now I can't use the tablet for more than a few minutes before it freezes and eventually reboots. In addition it will occasionally take pressing the reset button to get it to actually finish the boot. Serial number begins with BCOKAS1
 

OttoDeFe

Senior Member
Feb 9, 2011
69
2
I was fine on .13 and have the lock-up/reboot issue on .14 (similar to .11).

S/N: C1OKAS

Might roll back to .13 for the duration. Battery drain was only slightly more than this update if at all.

I did a reboot and got a taskmanager has stopped working error message if that is of any use.
 

eduardmc

Senior Member
Sep 18, 2007
1,233
412
I was fine on .13 and have the lock-up/reboot issue on .14 (similar to .11).

S/N: C1OKAS

Might roll back to .13 for the duration. Battery drain was only slightly more than this update if at all.

I did a reboot and got a taskmanager has stopped working error message if that is of any use.

does your start with 1

NEVER MINE. just read yours is a C1 not a BS
 

manley1534

Member
Feb 18, 2012
15
2
Having Freeze/Reboot Problem

I am also suddenly having the freeze/reboot issue since the latest update. I have never had any problems previously. My serial # BCOKAS1xxxxxxx

I've tried the reboot and even a factory reset - nothing has helped:mad:
 

Top Liked Posts

  • There are no posts matching your filters.
  • 30
    I'm Starting this thread for everyone who's having this problem.

    Lockup, freeze then reboot while doing normal task.

    I have tried everything possible but it seems the new OTA is the problem with a small % of us.

    Factory reset (no app install)
    Hard reset(no app install)
    revert back to .11, update to 13, then update to .14

    NOTE: This problem does not occur while living the tablet in standby. It only happens when you start playing with it.

    Same freeze-reboot problem. Tablet is useless cause even typing, apps, setting, market..... anything would cause this problem.

    Serial # BCOKAS11XXXX

    .11 works perfect

    GARY was PM with this thread so please if you have this problem post here with your serial number (BCOKAS11XXXX)

    2/21 update from Gary:

    "I will contact several of the listed members privately to try a new beta patch from NVIDIA tomorrow that should address the users who downgraded from .13 to .11 and then skipped to .14, were on the leaked 11.1 (never use a leaked version) or had a problem going from .13 to .14. I am out of the office for a funeral today and please do not contact me for the beta patch directly. I will initiate the contacts to ensure a proper test group and if it works, then a quick firmware update will be released next week."

    2/22 update
    Today Gary will contact several members in the list for private beta testing patch from NVIDIA. I have updated the list including the serial numbers provided in this thread, this way Gary can pick members with different serial #(BC,CO,C1)

    Update from Gary
    I have sent instructions to the first control group. Hopefully everyone will be able to test the patch and not leak it. If it is leaked, my ability to provide test releases or additional support will stop for the foreseeable future. If the typical 70% do not respond to their PM and patch instructions then I will create a second control group tonight.


    UPDATE FROM GARY .15 FIRMWARE BETA TESTING
    "I will expand the control group tonight. So far, 60% of those I asked to participate have not replied to my inquiries or acknowledged the original PM. A little better than the normal 70% who do not respond so I will take that as a positive. For those who tried and replied, my thanks and based on results so far the users actually experiencing this problem should thank them also as it appears we can release this patch shortly"

    Late 2/22 update from Gary
    "I expanded the group tonight. If all is well in the morning then I will start increasing the size of each group tomorrow. It appears based on today's results that I will give HQ the go ahead to release this patch to qualification testing so we can get it in the release cycle for next week"

    NOTE: PLEASE DO NOT LEAK THE BETA PATCH THAT GARY HAS PROVIDED US.

    .15 BETA FIRMWARE IS NOT AVAIL TO PUBLIC, ONLY PRIVATE INVITATION FROM GARY. DO NOT CONTACT GARY FOR INVITATION.... AGAIN DO NOT LEAK IT


    Update on .15 beta firmware
    "So far so good 2 days zero freeze-reboot or force close. Fastest and smoother rom i have tried (.11,.13,14,15). Excellent battery life"


    Users having this problem after .14

    1)Eduardmc - BCOKAS11XXXX
    2)Kocta - BC0CAS
    3)Lippi74 -
    4)Mark1981giur - BCOKAS
    5)Toronto929 -
    6)Seaham358 - BCOKAS0
    7)Cksuen -
    8)Manley1534 - BCOKAS10XXXX
    9)Sinboo50 - BCOKAS1xxx
    10)PolishPoet - BCOKAS1
    11)OttoDeFe -C1OKAS
    12)SantiagoMA85 -
    13)Phontech - BCOKAS13XXXX
    14)flintdog -
    15)kudy -
    16)mopar400 - BCOKASxxxxxx
    17)mattck - BCOKAS12****
    18)Voop - C10KAS.
    19)chpimentelpr - BCOKAS03XXXX
    20)HOFFERN342 - C10KASXXXXXX
    21)mnlmnv - C1OKAS*****
    22)wormat22 - C10KASXXXXXX
    23)JMQUINT00 - bcokas0******
    24)expert3009 - BCOKAS10XXXX
    25)drherron - BCOK....
    26)sorcio46 - C10KAS1xxxxx
    27)nattylite - BCOKAS...
    28)skola28 - BCOKAS11XXXX
    29)Mubble - C10KAS
    30)jrkolohe -
    31)Dr.Evil - BCOKAS10XXXX
    32)MohMoh11 - C10KAS1XXXX
    33)micaman -BCOKAS10XXXX
    34)jonsingh12 - BCOKASXXXXXX
    35)tbm48813 - bcokas
    36)Ayesuku - BC0KAS0
    37)BlueSolomon - BCOKAS
    38)Gremlin001 - C1OKAS.....
    39)Linde - C10KAS1*
    40)dgoodsell - BCOKAS02XXXX
    41)docangle - BCOKAS
    42)davidflam - C1OKAS0XXXXX
    43)jfarinella -
    44)geinome - BCOKAS06
    45)mkten - C10KAS116***
    46)dmh2010 - BCOKAS
    47)xandrika - C10KAS15XXXX
    48)boldnuts - C10****
    49)hellalucard - C10KAS10XXXX
    50)chin_a_ling -
    51)patcou - C10KAS12XXXX
    52)fundun - BCOKAS1XXXXX
    53)anthonyalberto - BCOKAS01
    54)Martijnvdb - BCOKAS16XXXX
    55)kopilj - C10KAS05xxxx
    56)upsbeast - BCOKAS11
    57)AWhistler - BCOKAS15.......
    58)uragaaru - BCOKAS03****
    59)speegler - BCOKAS
    60)droid358 - C10KAS.
    61)Zucaritas - C10KAS
    62)Vilen77 - C10KA*******
    63)kospan - BCOKAS06XXXX
    64)just4kix -
    65)cksuen -
    66)dirkcga - C10KAS06****
    67)tengjack - BCOKAS03XXXX
    68)deadred - BCOKA04XXXX
    69)Havagan - BC0KAS*
    70)neo1738 - bc
    71)bl117 -
    72)FixMyPrimeNow - bcokas12****
    73)adinava - BCOKAS12****
    74)DougGraham - C10KASXXXXXX
    75)rex0325 - C10KAS...
    76)coachcory -
    77)skyterrier - BCOKAS 034xxx
    78)dabbill - BCOKAS******
    79)Chrisy1511 - BCOKAS1
    80)Lazzerus - BCOKASXXXXX
    81)Myque - BCOKAS1xxxxxxx
    82)RichieG1 - BCOKAS0
    83)anne492 - BCOKAS03XXXX
    84)cslawren - BCOKAS1*****
    85)Photofix - C10KAS------
    86)ARichardson6 - BCOKAS0
    87)alanhzl - C20KASxxxxxx
    88)Mr Bill Florida - C10KAS0XXXX
    89)frozen-solid - C1OKAS11XXXX
    90)ryo77 - BCOKAS17xxxx
    91)Go_Pirates - C10KASXXXX
    92)big_mac_69 - BCOKAS0xxxxxx
    93)gaushell - bcokas04
    94)djk729 - BCOKAS0XXXXX
    95)ryan562 - BC0KAS006XXX
    96)xdadevmt - c10kas
    97)allan1313 -BCOKAS0xxxxxx
    98)cenonmin - BCOKAS1XXXX
    99)TheMan876 - BCOKAS10****
    100)maxfac1234 - BCOKAS.
    101)genjiff - BCOKAS05XXXX
    102)NatchoTequila - BCOKAS15xxxx
    103)Perlle - BCOKASxxxxxx
    104)evilNathan - C1OKASxxxxx
    105)jangutter - C1OKASXXXX
    106)Cr1ptkeeper - C10KAS (WW)
    107)Severion - C10KAS0xxxx (Screen flickering)
    108)aprunic - C10KAS0xxx
    109)drizzt dourdem - C10KAS (WW)
    110)tigerclawvc - C10KAS
    111)mike.s.russell - C10KAS060xxx
    112)pablitus - BCOKASxxxxxx
    113)Torlopov_K - c10kas13****
    114)Yod-b - bcokas14xxxx
    115)Hyflex - bcokas0 (stable)
    116)davstir - BCOKAS016XXX
    117)bje2525 - c10kas0XXXXX
    118)eyesparky - C10KAS
    119)curiouslee - C10KAS
    120)ZychoFlow - BCOKAS11xxxx
    121)Mthompson33 - C20KAS00XXXX
    122)dolphine - BCOKAS (WW)
    123)kecke69 - C1OKAS10XXXX (WW)
    124)look4me_pl - C20KASxxxxxx (WW)
    125)alc027 - c1okas (WW)
    6
    I will expand the control group tonight. So far, 60% of those I asked to participate have not replied to my inquiries or acknowledged the original PM. A little better than the normal 70% who do not respond so I will take that as a positive. ;)

    For those who tried and replied, my thanks and based on results so far the users actually experiencing this problem should thank them also as it appears we can release this patch shortly.
    3
    I will contact several of the listed members privately to try a new beta patch from NVIDIA tomorrow that should address the users who downgraded from .13 to .11 and then skipped to .14, were on the leaked 11.1 (never use a leaked version) or had a problem going from .13 to .14. I am out of the office for a funeral today and please do not contact me for the beta patch directly. I will initiate the contacts to ensure a proper test group and if it works, then a quick firmware update will be released next week.
    2
    I have sent instructions to the first control group. Hopefully everyone will be able to test the patch and not leak it. If it is leaked, my ability to provide test releases or additional support will stop for the foreseeable future. If the typical 70% do not respond to their PM and patch instructions then I will create a second control group tonight.
    1
    I got a slightly different with u all.

    When i'm in .11, i got serious reboot problem, but when i upgrade to .13, it works perfect for me
    But when i upgrade to .14, the reboot problem comes back....

    Howto solve this problem?

    my serial #C1OKAS05XXXX