Returns / Replacements / Refunds

L0cke · May 29, 2014

I have recently returned my Find 7a for a refund due to the 'yellow screen' issue and wonder what experience people have had with returning their phones to Oppo.

I find their Customer Service pretty slow to respond, but are generally good when they do. I sent mine back on 23rd May and not heard since, so wonder if anyone has managed to get a replacement, or a refund and if so how long it took?

tasar · May 29, 2014

I also send mine back on 23.5 (from germany), delivered on 27.5.
Yesterday i ask, about the next step.
Today i get this answer from Oppo:
>I would like to inform you that we are now able confirm the arrival of your device.
>However, we regret to let you know that the Find 7a is currently out of stock
> in Midnight, therefore we are unable to send the replacement right away.
>We would like to offer you two options; you may wait for new stock to
>arrive which will take a few weeks, we have the White instock
> or request refund for your order so once
>we have it in stock you can place a new order.

badrsj · Jun 1, 2014

Are you both the original buyers, I've got mine off eBay and device seems to have screen sensitivity problems, misinterpreting between swipes and taps, I'm wondering if they'll replace it?

Sent from my Find7a using Tapatalk

tonybhoy · Jun 1, 2014

ive just got an email with attachments to download and print then send it away for replacement,would rather have my money back tbh

tobias14 · Jun 1, 2014

tonybhoy said:
ive just got an email with attachments to download and print then send it away for replacement,would rather have my money back tbh

you can also ask for refund:

http://europe.oppostyle.com/content/11-terms-of-service

tonybhoy · Jun 1, 2014

tobias14 said:
you can also ask for refund:

http://europe.oppostyle.com/content/11-terms-of-service

thanks mate

tropical cactus · Jun 1, 2014

badrsj said:
Are you both the original buyers, I've got mine off eBay and device seems to have screen sensitivity problems, misinterpreting between swipes and taps, I'm wondering if they'll replace it?

Sent from my Find7a using Tapatalk

This was a bug but has been fixed by update 0530. If you haven't got it yet, try changing touch and hold delay to medium or long in accessibility setting. The problem will go away.

tasar · Jun 1, 2014

badrsj said:
Are you both the original buyers

No, i have buy it from first purchaser. When i read the warranty right, only the second year of warranty is only for the first purchaser.
My "new" is now in shipping status, but now i read from other that the dont fix the yellow tint display... but iam wait and see when my was arriving.
When it has the same faulty display iam send it back agin and then i want back the money.

riz157 · Jun 7, 2014

I've got touch screen issue it's very annoying. What's yellow tint?
I've had mine for a month but want to return due to touch issues and battery drain, it sucks.

Doc Ames · Jun 13, 2014

riz157 said:
I've got touch screen issue it's very annoying. What's yellow tint?
I've had mine for a month but want to return due to touch issues and battery drain, it sucks.

The yellow tint is something that many users are noticing. The bottom portion of the display has a yellow tint to it. Most users that notice the yellow tint say that's it's most noticeable it the bottom left. It seems like most, if not all, phones are affected with the yellow tint to varying degrees. Oppo has stated publicly that it is a backlight issue and that it will be resolved. However users who have received replacement phones are still reporting a yellow tint. As your touch screen and battery issues, those are most likely software related. If you want to know for sure flash Gummy or OmniRom. To test the touch screen go into developer options and check the "Show pointer location" option. Drag your finger all over the screen. If your touch input is lost then the trail will stop and start anew. I would consider waiting to have your unit replaced. People who just got a replacement from a new batch are still reporting display issues. If you can't perceive the yellow tint then you are one of the lucky ones. I sent my back for the yellow tint and my replacement is on it's way back. I will post to this thread when I receive it.

tasar · Jun 13, 2014

I send back my first device with the yellow tint, the new one (build 19.05.14) comes last week and it was worse then the first one.
The picture is from my first device, please notice that my camera wasnt good enough and in reality it was more visible as you see on the picture

badrsj · Jun 13, 2014

My Oppo find 7a was an ebay buy - and man o man - It had all sorts of troubles - auto-reboots, bluetooth issues, screen sensitivity issues - ghost taps - and yellow screen. I had to file ebay claim to return it.

test9k · Jun 16, 2014

Is build quality that bad?

I was excited about this phone, but after reading through all the problems in this thread i'm concerned.
Would you guys still recommend this device ?

badrsj · Jun 16, 2014

I absolutely do not recommend this telephone there is nothing that you cannot do with any cyanogen mod enabled devicewhat additionally the quality control has been horrible, save some money and get a note 2 or 3 if you want hd

MrColdbird · Jun 16, 2014

I can recommend it but agree that main steamer might want to stick to different devices due to the stock experience being quite a bumpy ride for newcomer to the whole flashing scene.

badrsj · Jun 17, 2014

I do not recommend this device becauseeee

1- Compare to the average price i.e. 450 give or take 25 bucks - you can get a T-Mo Note 3 - which is a much more capable device.
2- The quality issues on this device are atrocious.
3- The return experience is unpleasant.
4 - This device is unlikely to get as much support and accessories as Note 3 is. The only thing this device does better is "knock knock" on - which you can simulate with an S-Cover.

I am sorry - the quality of this phone as really turned me off

test9k · Jun 17, 2014

badrsj said:
I absolutely do not recommend this telephone there is nothing that you cannot do with any cyanogen mod enabled devicewhat additionally the quality control has been horrible, save some money and get a note 2 or 3 if you want hd

MrColdbird said:
I can recommend it but agree that main steamer might want to stick to different devices due to the stock experience being quite a bumpy ride for newcomer to the whole flashing scene.

badrsj said:
1- Compare to the average price i.e. 450 give or take 25 bucks - you can get a T-Mo Note 3 - which is a much more capable device.
2- The quality issues on this device are atrocious.
3- The return experience is unpleasant.
4 - This device is unlikely to get as much support and accessories as Note 3 is. The only thing this device does better is "knock knock" on - which you can simulate with an S-Cover.

I am sorry - the quality of this phone as really turned me off

Thanks for your honest opinion. This device had so much potential, but obviously it's not quite there yet.

Returns / Replacements / Refunds

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Attachments

Senior Member

Member

Senior Member

Senior Member

Senior Member

Member

Similar threads

Top Liked Posts