My friend has a stock HTC One phone that he brought back from overseas. He said all of a sudden the phone gets stuck on the splash screen with the beatsaudio at the bottom and will not go pass that. I have installed HTC Sync and plugged in the phone. Most of the drivers install but I get a "MTP USB device failed to start" and I have a yellow exclamation point for that device in the device manager. I have also tried accessing from HBOOT but the only thing that happened was an installation of a HTC one driver when I clicked on fastboot. As you can see I'm pretty new to this and need help accessing the files stored on the phone before I attempt to do a factory reset.
Any help would be appreciated.
Thanks
Any help would be appreciated.
Thanks