Sudden Battery Loss (Drop to 0%) Poll

SiD13 · Mar 6, 2014

Sudden battery drain issue

Hi All,

I faced the sudden batter drain issue on Moto G first time today. This is about 10 days after started using the phone (However I inserted the SIM just two days before only, I dont think it has anything to do with the issue, but just to make the situation clear).

What occured was, the phone was showing about 92% charge and was sitting idle. I picked it up and turned on the screen, still the charge was showing 92%, I unlocked it and suddently the phone shut down after showing no charge message. Turned back the phone on and charged it using the wall charger, it started charging up from 1%. However within 15-20 minutes phone got fully charged. The condition of phone when the issue occured was as follows

OS version: Kitkat
Wifi and internet data trasnfer were off.
Had never connected the phone using USB cable to pc/laptop to charge/data transfer since purchase.
Phone version: Dual Sim, India(however I had inserted only one Sim card and other slot was not active). Wall charger was supplied in the box by Moto.

Is this a hardware or software issue? Hope Moto is working to rectify this issue which seems to be quite common.

Thanks
SiD

MediumOne · Mar 19, 2014

Battery drain from 90% to 1% on connecting to a laptop

Hi,

I experienced the sudden battery drain on my MotoG 16GB (XT1033) Dual SIM India variant. I had about 90% of charge when I connected to my laptop using a Samsung S3's Micro USB cable. The device was initially connected as a Camera and when I changed to Media Transfer mode, the phone restarted and on restart I found the charge to be at 1%!

Grrr.

glossywhite · Mar 19, 2014

I experienced it, UK, XT1032 - made me VERY annoyed.

Landrea · Mar 20, 2014

They got me, last night.
I unplugged moto from wall charger and it dropped to 1%.

Sent from my Commodore 64 using Videotel

ajeetone · Mar 20, 2014

First time victim in last one month

Sent from my XT1033 using Tapatalk

Landrea · Mar 21, 2014

For what is worth, I reported the issue to HDBLOG, the most famous italian blog about technology and Android; they published an article this morning, linking this thread and the one from Motorola Support forum.
I hope this may speed up "Motorola's ongoing investigation"

Here you can read it!

shadynit · Mar 30, 2014

here is the fix

watch this video for the fix
http://youtu.be/G5QC_KlvHXM [URL] [media=youtube][url]http://youtu.be/G5QC_KlvHXM[/media]

ViVi93 · Mar 30, 2014

shadynit said:
watch this video for the fix
http://youtu.be/G5QC_KlvHXM [URL] [media=youtube][url]http://youtu.be/G5QC_KlvHXM[/media]

Error: 404 not found

Sent from my Moto G

shadynit · Mar 30, 2014

ViVi93 said:
Error: 404 not found

Sent from my Moto G

http://youtu.be/G5QC_KlvHXM

http://www.youtube.com/watch?v=G5QC_KlvHXM

xecon · Apr 2, 2014

sudden battery loss

i encountered this recently. Battery level was hovering around 60-70%, then i connected my 16 gb XT1033 asian moto g to my laptop. i disconnected my usb cable then there was a sudden loss of battery to 1% and it switched off.

pragneshmpatel · Apr 10, 2014

has issue today when i connected to power

has issue today when i connected to power

Dieg86 · May 22, 2014

Had this issue using the phone (it was sleeping).

ElTron · Jul 20, 2014

Same for me today but in a new fashion.

My Moto G was connected whitout problems to my PC but when I tryed to create a Modem connection with my PC then the battery problem arised. The battery charge changed suddently from 80% to 1%. Incredible....

syedtufailahmed · Aug 13, 2015

charging bricks the phone!

Recently my friend bricked his moto g xt1033 while charging. He unplugged the charger when he saw a black screen and when he turned on his phone all his apps started force closing beginning with the message "unfortunately the process-------has been stopped". I tried installing custom recovery to change the rom, the custom recovery didnt get installed. I tried flashing the stock rom again from pc and the problem still persisted. I tried all possible ways to save the phone, finally gave it to the service center and even those guys couldnt fix!
P.S. What could be the root cause of the problem and is there any fix?

ATTACK · Aug 13, 2015

syedtufailahmed said:
Recently my friend bricked his moto g xt1033 while charging. He unplugged the charger when he saw a black screen and when he turned on his phone all his apps started force closing beginning with the message "unfortunately the process-------has been stopped". I tried installing custom recovery to change the rom, the custom recovery didnt get installed. I tried flashing the stock rom again from pc and the problem still persisted. I tried all possible ways to save the phone, finally gave it to the service center and even those guys couldnt fix!
P.S. What could be the root cause of the problem and is there any fix?

Sounds like a failed eMMC, which can't be fixed. He needs a new device.

Sent from my XT1031

Sudden Battery Loss (Drop to 0%) Poll

Has your battery suddenly dropped to 1%?

I have not experienced this problem.

Occured when charging phone via USB on PC/Laptop.

Occured when charging phone via USB wall charger.

Problem encountered when without USB lead.

Problem encountered, other scenerio (give details)

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