[Q] AT&T - haven't gotten OTA notification still

GuestK00456 · Feb 12, 2014

Okay, so I see all these threads with everyone saying they have the official 4.4 OTA. My mom's AT&T Moto X still hasn't gotten it…is there something wrong with her phone?

If there's not a fix, can I download the official 4.4 OTA and flash it somehow? Her phone is not rooted or unlocked, and I don't intended to do either to the phone.

JJHunterx · Feb 12, 2014

darnocs1 said:
Okay, so I see all these threads with everyone saying they have the official 4.4 OTA. My mom's AT&T Moto X still hasn't gotten it…is there something wrong with her phone?

If there's not a fix, can I download the official 4.4 OTA and flash it somehow? Her phone is not rooted or unlocked, and I don't intended to do either to the phone.

4.4? or 4.4.2?

4.4.2 isn't out for the ATT locked Moto X yet.

GuestK00456 · Feb 18, 2014

Either. I am still on 4.2.2.

Sent from my Galaxy S3 running agriff's i747z ROM (4.1.2)

Cozume · Feb 18, 2014

darnocs1 said:
Either. I am still on 4.2.2.

Go here and download the Motorola Device Manager and you can update it through that. It is a lot safer.

Motorola Device Manager

Instructions for Using Motorola Device Manager to Update Your Moto X

If that doesn't work, you are going to need to back up her phone and do a factory reset.

ganasiff · Feb 19, 2014

I'm in the same situation

I retruned my moto x to carrier for a replacement(this one had all ota), and the new one doesn't receive any ota so far(1 week since this), nothing worked, Device Manager, Restoring it, Wipe Data/cache, Deleting cache from Framework google o reset the process, switched to 3g wifi,etc. What should i do?
PS: I phoned motorola and claro, they are tossing the ball beetween them

Cozume · Feb 19, 2014

ganasiff said:
I retruned my moto x to carrier for a replacement(this one had all ota), and the new one doesn't receive any ota so far(1 week since this), nothing worked, Device Manager, Restoring it, Wipe Data/cache, Deleting cache from Framework google o reset the process, switched to 3g wifi,etc. What should i do?
PS: I phoned motorola and claro, they are tossing the ball beetween them

How did you restore it, factory reset? If so, you could try using RSD Lite to flash the sbf firmware for your carrier. You need the app MotorolaOTA to get the update. Maybe there is a problem with MotorolaOTA. If you froze MotorolaOTA, that is the problem.

If flashing the firmware for your carrier using RSD Lite doesn't work, it sounds like an IMEI problem with Motorola not recognizing your IMEI as being in need of the OTA. Call Motorola back and try to get to Tech Level 3. The first level are not very tech savvy. Next level is better, but not as good as Tech Level 3. You have to wait for a call back to get to Tech Level 3 or at least I did.

ganasiff · Feb 19, 2014

Cozume said:
How did you restore it, factory reset? If so, you could try using RSD Lite to flash the sbf firmware for your carrier. You need the app MotorolaOTA to get the update. Maybe there is a problem with MotorolaOTA. If you froze MotorolaOTA, that is the problem.

If flashing the firmware for your carrier using RSD Lite doesn't work, it sounds like an IMEI problem with Motorola not recognizing your IMEI as being in need of the OTA. Call Motorola back and try to get to Tech Level 3. The first level are not very tech savvy. Next level is better, but not as good as Tech Level 3. You have to wait for a call back to get to Tech Level 3 or at least I did.

I've done that too, RSDLite flash, i think i'll go for tech level 3 supp, how do i get that? Can i ask straight forward to it?.
Thanks for the reply

Cozume · Feb 19, 2014

ganasiff said:
I've done that too, RSDLite flash, i think i'll go for tech level 3 supp, how do i get that? Can i ask straight forward to it?.
Thanks for the reply

You can always ask. I had to go through Tech Level 2 before I got a call back. They are based in Texas so call during M-F 9-5 CST.

freekaspersky · Feb 19, 2014

darnocs1 said:
Okay, so I see all these threads with everyone saying they have the official 4.4 OTA. My mom's AT&T Moto X still hasn't gotten it…is there something wrong with her phone?

If there's not a fix, can I download the official 4.4 OTA and flash it somehow? Her phone is not rooted or unlocked, and I don't intended to do either to the phone.

Yes you can install RSD Lite and then "flash" ATT_XT1058_4.4-13.11.1Q2.X-69-3_CFC_1FF.xml
google the file name, download it and upzip it

---------- Post added at 04:49 AM ---------- Previous post was at 04:45 AM ----------

ganasiff said:
I've done that too, RSDLite flash, i think i'll go for tech level 3 supp, how do i get that? Can i ask straight forward to it?.
Thanks for the reply

if rsdlite doesnt work, like when i was trying to downgrade from 4.4 to 4.2.2, try MotoXtoolkit, it worked for me

GuestK00456 · Mar 13, 2014

Figured it out

Cozume said:
How did you restore it, factory reset? If so, you could try using RSD Lite to flash the sbf firmware for your carrier. You need the app MotorolaOTA to get the update. Maybe there is a problem with MotorolaOTA. If you froze MotorolaOTA, that is the problem.

If flashing the firmware for your carrier using RSD Lite doesn't work, it sounds like an IMEI problem with Motorola not recognizing your IMEI as being in need of the OTA. Call Motorola back and try to get to Tech Level 3. The first level are not very tech savvy. Next level is better, but not as good as Tech Level 3. You have to wait for a call back to get to Tech Level 3 or at least I did.

Aha! When you said "freeze MotoOTA" that reminded me that I had disabled the app because it kept FCing when I got the phone. I enabled that…we'll see if it works now.

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[Q] AT&T - haven't gotten OTA notification still

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