K, I'm trying to fix my friends verizon note 3, it's stuck in dl mode with the error "Firmware upgrade encountered an issue. Please use software Repair assistant & try again". Phone will NOT connect to kies, I get an error saying "This phone is not supported". My version of kies does see my att n3 just fine though. I can connect to odin it looks like. Cannot boot into recovery, it just boots into dl mode with the error message. Unknown how the phone got in this state.