Cracked my 13 day old G3

AllstarE4 · Jul 25, 2014

I'm so upset I wanted to share my sob story. I have had my G3 for 13 days now (pre-ordered and picked up on launch day) and I just cracked the screen. Only about one third of the screen is responsive so the device is almost useless now.

I put a Spigen Slim Armor case on it before even walking out of Best Buy with it so it has been "protected" from day one. Spigen's slogan for the G3 Slim Armor is "Absolute Drop Protection", but that's apparently not true here. They advertise that the corners have an "air cushion", but it fell on the corner. I bent over and it fell out of my shirt pocket literally 2 feet above the floor.

LG can't give me a repair estimate without sending it in. The guy on the LG Chat said probably $150 or so, but there's no guarantee on that amount. I've seen replacement glass on Amazon for $56.99 without the LCD screen and then Repairs Universe has the glass/LCD combo only. They said that it's near impossible to replace just the glass without the LCD and not mess it up. That combo costs $175.

Does anyone have any guidance or know how much it might cost through LG? Should I even attempt to repair it myself? Any advice would be great. I'll apologize in advance if I don't reply to posts right away. I'll be having trouble using the G3 at all. I'm going to get a sim card for my backup phone tomorrow and use that in the meantime.

imstill@g · Jul 25, 2014

I've seen in the past that lg has been fair on pricing. But never give an upfront cost. I'd just send mine in. Hate to hear that happened

AllstarE4 · Jul 25, 2014

Thanks for the reply. I may just send it in and eat the repair cost. I'm just disappointed in the whole situation.

Sent from my LG-P930 using XDA Free mobile app

screwyluie · Jul 25, 2014

AllstarE4 said:
Thanks for the reply. I may just send it in and eat the repair cost. I'm just disappointed in the whole situation.

Sent from my LG-P930 using XDA Free mobile app

put squaretrade insurance on it and have them fix it for $75

Z51 · Jul 25, 2014

EBay has the combo for 146.
http://m.ebay.com/itm/121391047944?nav=SEARCH

Sent from my LG-D850 using Tapatalk

AllstarE4 · Jul 25, 2014

screwyluie said:
put squaretrade insurance on it and have them fix it for $75

I've never used square trade and didn't think about that. Have you had good experiences with them?

Sent from my LG-P930 using XDA Free mobile app

AllstarE4 · Jul 25, 2014

Z51 said:
EBay has the combo for 146.
http://m.ebay.com/itm/121391047944?nav=SEARCH

Sent from my LG-D850 using Tapatalk

I thought about that, but it would cost roughly the same for LG to fix it. That would save me the worry of attempting it myself and scrying it up even more. Although it can't be too hard.

Sent from my LG-P930 using XDA Free mobile app

louvass · Jul 25, 2014

AllstarE4 said:
I thought about that, but it would cost roughly the same for LG to fix it. That would save me the worry of attempting it myself and scrying it up even more. Although it can't be too hard.

Sent from my LG-P930 using XDA Free mobile app

I have the same case.. there is no cushion corners it's all pretty hard.. I'm looking for another with some more padding for the corners. Sorry to hear that happened to you.

AllstarE4 · Jul 25, 2014

louvass said:
I have the same case.. there is no cushion corners it's all pretty hard.. I'm looking for another with some more padding for the corners. Sorry to hear that happened to you.

Yeah I was pretty disappointed with the corners. They advertise them as air cushion corners, but they are definitely just solid. I am also looking for a new case.

Sent from my LG-D850 using XDA Free mobile app

imitenotbecrazy · Jul 25, 2014

I dropped my on its face and cracked the ZAGG glass screen protector. Luckily the screen underneath is unscathed

AllstarE4 · Jul 25, 2014

imitenotbecrazy said:
I dropped my on its face and cracked the ZAGG glass screen protector. Luckily the screen underneath is unscathed

I've been wondering about those glass screen protectors and even more so now that I cracked my screen. It sounds like you are saying it has been worth it. Is that the brand with the warranty?

Sent from my LG-D850 using XDA Free mobile app

imitenotbecrazy · Jul 25, 2014

AllstarE4 said:
I've been wondering about those glass screen protectors and even more so now that I cracked my screen. It sounds like you are saying it has been worth it. Is that the brand with the warranty?

Sent from my LG-D850 using XDA Free mobile app

Yup I've already out it in to get a replacement. I've used their glass on my M8, S5, and now the G3. Love it

AllstarE4 · Jul 25, 2014

imitenotbecrazy said:
Yup I've already out it in to get a replacement. I've used their glass on my M8, S5, and now the G3. Love it

Good to hear. I will definitely buy one to put on after I get mine back from repair

Sent from my LG-D850 using XDA Free mobile app

4ndroid99 · Jul 26, 2014

AllstarE4 said:
Good to hear. I will definitely buy one to put on after I get mine back from repair

Sent from my LG-D850 using XDA Free mobile app

The zagg invisible shield glass is excellent. It feels like real glass too. I would not hesitate to pick one up.

AllstarE4 · Jul 26, 2014

4ndroid99 said:
The zagg invisible shield glass is excellent. It feels like real glass too. I would not hesitate to pick one up.

Thanks for the second recommendation on ZAGG. I remember a few years ago avoiding ZAGG because their thick screen protectors had a bad orange peel effect. I'm glad to see that you guys are happy with their glass screen protectors. I prefer a good word from fellow XDA folks over the best buy sales reps.

Sent from my LG-P930 using XDA Free mobile app

screwyluie · Jul 26, 2014

AllstarE4 said:
I've never used square trade and didn't think about that. Have you had good experiences with them?

Sent from my LG-P930 using XDA Free mobile app

they are fantastic, I insure all my electronics through them, and if you get emails from them, 3-4 times a month they will send you a code for 30-50% off a purchase with them. so it's cheap and great service

AllstarE4 · Jul 26, 2014

screwyluie said:
they are fantastic, I insure all my electronics through them, and if you get emails from them, 3-4 times a month they will send you a code for 30-50% off a purchase with them. so it's cheap and great service

Good to know. Thanks for the info for sure. I signed up Friday actually so I'm not stressing so much about my G3 now.

Sent from my LG-P930 using XDA Free mobile app

Pilz · Jul 27, 2014

I had a Spigen slim armor on my note 3 and I dropped it from about 5 ft a few times and it never hurt the phone. The case has some marks, but then again I always use tempered glass screen protectors. I think it was a fluke that your phone broke from that unless it landed in its face and something hit the screen. Good luck getting it fixed.

Sent from my LG-D850 using XDA Premium 4 mobile app

AllstarE4 · Jul 27, 2014

Ya it was probably more of the perfect drop to crack it. I was just so frustrated because it was the first drop.

Sent from my LG-P930 using XDA Free mobile app

Skizzy034 · Jul 27, 2014

Don't you get 14 days to return the phone or can't you because it's user neglect?

Sent from my LG-D851

Cracked my 13 day old G3

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