Touchdown issue

BHurst · Feb 5, 2014

Hello all,

On stock rooted and touchdown sends but not receives emails.

The light on the main page constantly turns from blue to red a well.

Any ideas?

Sent from my SM-N900P using Tapatalk

chris247 · Mar 6, 2014

BHurst said:
Hello all,

On stock rooted and touchdown sends but not receives emails.

The light on the main page constantly turns from blue to red a well.

Any ideas?

Sent from my SM-N900P using Tapatalk

Hi, have you used the correct server?
for example if you use Office 365 you need to use this server outlook.office365.com
and not m.outlook.com as regularly seen.
Chris

rpenrod23 · Mar 6, 2014

Did you do a app/data restore or a clean install and then manually configure your account?

I had this problem when I restored the app and wound up having to manually reconfigure my account from scratch. I also had to use the IP address for my mailserver instead of the FQDN/DNS name because apparently Touchdown can't resolve DNS entries.

chris247 · Mar 7, 2014

rpenrod23 said:
Did you do a app/data restore or a clean install and then manually configure your account?

I had this problem when I restored the app and wound up having to manually reconfigure my account from scratch. I also had to use the IP address for my mailserver instead of the FQDN/DNS name because apparently Touchdown can't resolve DNS entries.

You need to clear all app data and configure it again manually (automatic method does not work good)

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Touchdown issue

BHurst

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chris247

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rpenrod23

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chris247

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