[BUG] Vertical lines, blob, circles, pixelation on screen on some phones

My Story

(CHAPTER 1)
I called Samsung many times, starting in December 2011 (When I first got my phone and noticed the "lines"). Finally, last month I got them to recognize this defect, at least I thought so, so I set up a Warranty.

They claimed the SGSII has a special turn-around time of 6 days, 2 days to get there, 2 days to "fix" it and 2 days to get it back into your hands.

They'll send you a UPS Label (Prepaid) 2nd Day Air.

I got it back, pretty much in the 6 days, but nothing changed, they updated my software (GEE THANKS, just what I was hoping for, lol). NOT FIXED!! NOT EVEN ADDRESSED!!
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(CHAPTER 2)
SO, I called right back and sent it right back to them, they promised to fix it and next day air it back to me. They told me to make it attention to "Repait Manager" (There is a special Galaxy SII Department - Ask for it, they might play dumb at first but ask for a Supervisor and they'll suddenly remember )

Here's the info from my Repair Ticket (online at Sammy's Website):
*02/01/2012//20:06:36//***********//Telephone//ASC*
2/1/2012 7:05 PM-JK: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel
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(CHAPTER 3)
When I got it back that time, I popped it open, slid in my battery, clamped on the back, booted up and saw... the lines/streaks or course; a little worse this time, I feel.
(A nice grey splotchy line across the top as an added bonus)

I immedietly called Sammy back and asked for the "Galaxy Dept".
I got him up to speed on the whole story, and told him it still wasn't fixed, in fact a little worse this time. He told me to RMA it again, and make it Attention to him "Ellison"; he will call me when he has it in his hands and walk it over to the engineering dept (Supposedly).

I cleared all the stock shortcuts and widgets, set it to lowest brightness (Auto Brightness Off) and picked the wallpaper that showed the "Defect" the best. This is the second time I've gotten it back and had to immedietly box it back up and send it right back to Samsung.

Taking their sweet ole' time, as always. I know they received it last Friday morning. I call them almost everyday to harrass them, I think they are starting to "know" me, lol. (Which is good ;-)

I got a better # 18773924252 (1877EZ2GALAXY) direct to Galaxt Dept. (you still have to ask for "ECR" Executive Customer Relations)

I actually got Ellison on the phone again, he said he sent it over to the "Engineering Dept" to check out and will call me when he gets it back.
(But, he also mentioned that "He didn't notice anything, when he had a peep at it) - well, that sounds promising doesn't it, lol...

I called a few more times and got an email address to the "ECR DEPT.", I sent over some great images/pictures, that show the "Defect" perfectly, so we'll see what happenes now.

Getting really pissed off, over a month without a phone and counting, so far...

This thread is getting comical. Very amusing. It's to the point where people are going in pitch black rooms and looking for blobs with a microscope. I'm not saying there isn't an issue on some phones, but if you can give the phone to somebody who doesn't know about the issue, and tell them to turn it on, use it for a while, and then ask them what they think of the screen, and they says it's the best screen they ever seen (like every person I showed mine to) then you don't have an issue with yours. You shouldn't say you have an issue if you need to do all these circumstances to be able to see them. Just saying.

Sent from my SGH-T989 using xda premium

i ordered my phone on tmobile.com and called tmobile about this vertical line/brush issue.


i just reported this issue on the phone with a t-mobile rep. they said since the phone is still new and was just released it is not "recognized" as a warranty issue and they will not send me a replacement. they said since it is not "recognized" as a warranty issue as of YET, I have to send my phone all the way back to their return center in Texas and have them inspect it, verify it, and then send me a replacement.

While they do that, they requested i go to the local t-mobile store and pay a 50 dollar rental fee for another phone until the replacement comes back. I kept calm yet began to speak more firm and demanded to talk to a supervisor. All i got was more BS about how it's not a "recognized" warranty claim. i kept being put on hold as they seemed to be going back and forth with each other. I told them i wanted to cancel my t-mobile contract and they pleaded to me that it was part of their warranty policy.

moral of the story is don't buy a phone online from t-mobile and have to deal with returning the phone straight to their facility yourself. buy it at a local store and exchange one with no hassles as you can show a rep the problem firsthand. the first lady i talked to on the phone even recommended that i do that and said that she felt sorry for me and was just following some type of BS protocol on new phones.

what am i gonna do? probably use my blackberry or nexus s for the mean time as i mail the phone back to their Texas return facility.

Hey all i had 3 sgs vibrants 2 now and 1 sgs 4g and now the sgs2 and i can definetly say the lines and black blotches are native to super amoled screens because i compared them.
Sent from my SGH-T989 using xda premium

Has anyone with this problem returned theirs & gotten one without stretch marks? Trying to see if it's worth the drive to return it.