PTAB780 Polaroid Kids Tablet 2 (southerntelecom)

Polaroid Kids Tablet PTAB780 and User Guide and Updates that won't download

I purchased two of the Polaroid Kids Tablet 2, model PTAB780 for my grandsons for Christmas. I’m setting up games that I know they like to play on their parent’s phones. I’d like a user manual to help me understand the tablets. They came with a Quick Start Guide but I want, no need more. When I look online I only find a user guide for model PTAB750 but once I got it downloaded I see it is just another Quick Start Guide. Even if it would help, when I try to print, it wants to condense it to just one sheet.

On both of the tablets, the AppShop home screen will not load (see attached picture) and I’m afraid that it is draining the battery. Is there a way to remove this widget from the home screen? Is this being addressed in the OTA Update Kids Tablet Version 1.3.1? I’m having difficulties getting this to download, I’ve tried four times now with no luck, Yesterday after 8.5 hours, the download stopped at 612.68 MB with no reason why it stopped. Today it stopped after 7 hours and the message I got is DOWNLOADING FAILED, PLEASE CHECK YOUR NETWORK. This last time I had half of it downloaded and there was nothing wrong with the network as I was using my PC at the time with no problem. I’ve tried downloading with nothing else using the network and that didn’t help.

I clicked in the link in the above post where It was posted a solution was but when there I found no answer other than to install a MEGA app.

I will call (1-877-768-8481) or email (customer-support@southerntelecom.com) tomorrow about this problem and see if there is a way they can email me this file to my home PC and if it could then be transferred to a micro SD card and some how be uploaded from it or do a transfer via a USB cable but there again a User Guide would be great to answer questions I have.

I really need assistance as I'm trying to get these tablets set up for my grandsons before Christmas.

Thanks.

Thank you for the link!
Can you give me some quick instructions of how to re-install the rom please!
Thanks

frimware

Hello friends
I have tablet PTAB780, need frimware.img you have this frimware or recovery.img ?
You can do a backup for me, I to delete the old frimware from a tablet and now to have a problem (((
Wait your answer very soon.
BR Alex

tablet PTAB780 Version 1.3.1- message "Update for new version..." I it possible to u

Tablet PTAB780 Version 1.3.1- message "Update for new version..."
Is it possible to update?

Anyone know idea root for the PTAB782