Similar, but worse problem here.
is possible you have too old software and update server not recognize or give update for current phone version. you can use Nokia Software Recovery Tool to update to latest official WP8 version: 3051.40000.1349.0025 (this is latest official version of WP8.0 called "Black")... also dont forget to update Nokia system apps after software upgrade (you can use app ... from Store)
after if you want test version of WP8.1 via Preview for Developers, just use links from my previous post
Hello. I have a similar problem, and as you stated I believe the OS version is so old that the server does not recognize it. So I have tried several of Nokia's apps, Software Updater for Retail, Care Suite and they do recognize the phone, the software and it immediately states there is an update ready. However, when it tries to put the phone in Flash Update mode, the phone does not boot and I get an error saying there was a problem. If I disconnect the phone, press volumen-down and on buttons I can reset it and Works fine, but I am unable to do an update.
Here are the details for the phone:
Lumia 920
Country Variant PR
OS Versión 8.0.10211.204
Firmware revisión number 1232.5957.1308.0002
Radio Software version 1.0.202093.3
Firmware Update Notifier 1.1.0.3
Silent Installer 1.5.0.0
Build ID 153556
Extras+Info App Versión 3.8.1.10
I really don't know what to do. My phone hasn't even received GDR2, much less 3 and for sure it probably won't receive 8.1. Any information on how I can manually place the phone in Flash Update mode so maybe the care suite Works??? I was able, through the care suite to put in in test mode, but not in flash update mode.
Thanks in advance. Posting in the Nokia forums was absolutely no help at all. Could it be that I am doing something wrong with the care suite??? I used instructions from several sites to try to use the care suite.