[Q]Viber not showing old messages!

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Alexairway

Member
Oct 9, 2008
20
0
Athens,GR
Hello

I am facing a very weird problem with viber..I cant go to my previous messages after about 6 pages of conversations..has anybody had the same problem with viber?its very weird cause nobody says anything online about it. I am using a GNote and my girlfriend a nexus and we both have the same problem. after a while it says no more messages to show and we have messages over a month.is there a limit of how many messages viber stores or is just something with our phones? please help :(
 
Last edited:

Viber Team

Senior Member
Feb 2, 2011
1,375
526
Hi there,

This is Viber's official rep.
I'm here to help. :)

Have you uninstalled/deactivated Viber lately?
 
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Alexairway

Member
Oct 9, 2008
20
0
Athens,GR
Yes and I had an official reply it auto deletes the messages after a long conversation or after 14 days..

Sent from my GT-N7000 using xda premium
 

Viber Team

Senior Member
Feb 2, 2011
1,375
526
Unfortunately, Viber's chat history is automatically deleted when reinstalling/deactivating Viber. This is why we recommend our users to use Viber's backup option and export their chat history onto email, in order to have a backup of it frequently.

We apologize for any inconvenience that might have been caused.
 

klent

New member
Feb 20, 2013
1
0
Unfortunately, Viber's chat history is automatically deleted when reinstalling/deactivating Viber. This is why we recommend our users to use Viber's backup option and export their chat history onto email, in order to have a backup of it frequently.

We apologize for any inconvenience that might have been caused.

Hi Viber,

I'm having a similar issue, me and my girlfriend can only view about 6 pages of old messages (I cannot scroll down more than 6 pages) though we have more messages than those 6 pages. My girlfriend reinstalled Viber once but as I remember, it was far before than the date showing on the oldest message (on the page 6th). Is this a limitation of Viber of maybe we have problems with our phones? Or wrong setting I dont know? We are both using Viber v2.3.2 on Sony Xperia S, android 4.0.4. Please help :(

Or is there anyway to auto backup our messages?

Thank you for your support.
 
Last edited:

srkhan

Member
Jan 11, 2008
47
1
Unfortunately, Viber's chat history is automatically deleted when reinstalling/deactivating Viber. This is why we recommend our users to use Viber's backup option and export their chat history onto email, in order to have a backup of it frequently.

We apologize for any inconvenience that might have been caused.
message should store your viber server like face-book messenger
 

silent_bob52637

Senior Member
Jul 15, 2010
379
87
edinburgh
No your messages should not be stored on the server for staff to read. line messenger does the same its erased everytime a sign in occurs its called security
What are tou sending via a text based messaging system that you need to save for so long

Sent from my LG-D722 using XDA Premium HD app
 

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    Hi there,

    This is Viber's official rep.
    I'm here to help. :)

    Have you uninstalled/deactivated Viber lately?