[Q] Problems with Google Play Music on M8

Search This thread
By:
Advanced…
H

holychain

Member
Aug 7, 2010
5
0
Bonn
Hey everybody,

Having an odd issue with my brand new M8, which is completely stock. Few days ago I've received an firmware update (1.57.111.2 / German T-Mobile CID) for my handset. Since that update I'm not able to use Google Play Music while connected to my wlan network. It seems like, that Play Music is not able to recognize my fully functional connection and therefore refuses to download and/or stream music.

All other apps (including Spotify) are able to use my wlan connection without any problems.

Turning wlan off helps to correct that error, but that workaround burns away my included traffic ;)

Here's what I tried without success:

1. Did a factory reset
2. Deleted all wlan connections and reconfigured them
3. Cleared Play Music's caches
4. Contacted HTC (recommended the factory reset) as well as my provider (didn't have a clue)
5. Checked the number of eligible devices with Google (currently 3 out of 10)

Now I'm a bit puzzled on how to solve this issue and wanted to ask, if anybody did experience (and maybe solved) this issue.

Best,
Marc
 
Last edited:
S

smrfd

Member
May 23, 2012
22
13
I'm having the same problem. I received a update from T-Mobile USA for my M8 this past weekend. Google Play Music can't keep on device or stream with "Download via Wi-Fi only" and/or "Stream via Wi-Fi only" checked in settings. I hope it's not draining my data

Sent from my HTC One_M8
 
H

holychain

Member
Aug 7, 2010
5
0
Bonn
smrfd said:
I'm having the same problem. I received a update from T-Mobile USA for my M8 this past weekend. Google Play Music can't keep on device or stream with "Download via Wi-Fi only" and/or "Stream via Wi-Fi only" checked in settings. I hope it's not draining my data

Sent from my HTC One_M8
Click to expand...
Click to collapse

I've discussed that issue with some German M8 users (all on T-Mobile Germany) and it appears to be limited to some Google Apps and to HTC Backup. However one user did reach out to T-Mobile and they're basically just stated, that they're currently looking into that without providing any sort of timeframe within to expect an fix for this. Downgrading the firmware fixes the problem, so T-Mobile must be the ones to blame ... very frustrating.
 
H

holychain

Member
Aug 7, 2010
5
0
Bonn
johnpgreenan said:
Hi there,

did anyone solve this issue yet? There is a few of us with an M7 that have exact same issues. I am in UK, so may not be carrier related.

http://xdaforums.com/showthread.php?t=2759800
Click to expand...
Click to collapse

Hey,

Thanks for pointing that out. Wasn't aware, that this issue affects the M7 too. Unfortunately, I'm really stuck at the moment as everybody involved is pointing fingers at each others. HTC tells me, that T-Mobile messed up ... T-Mobile at least confirmed, that there might be an error. Right now I'm trying to get my M8 replaced, as somebody did break some functionality of my device. A German M8 user pointed out, that the WLAN App from Amped Wireless can be used to confirm the error, as it is not able to detect an established WLAN connection (like some of the Google apps).

However, no solutions :(
 
N

nigelholderby

New member
May 27, 2014
1
0
holychain said:
Hey everybody,

Having an odd issue with my brand new M8, which is completely stock. Few days ago I've received an firmware update (1.57.111.2 / German T-Mobile CID) for my handset. Since that update I'm not able to use Google Play Music while connected to my wlan network. It seems like, that Play Music is not able to recognize my fully functional connection and therefore refuses to download and/or stream music.

All other apps (including Spotify) are able to use my wlan connection without any problems.

Turning wlan off helps to correct that error, but that workaround burns away my included traffic ;)

Here's what I tried without success:

1. Did a factory reset
2. Deleted all wlan connections and reconfigured them
3. Cleared Play Music's caches
4. Contacted HTC (recommended the factory reset) as well as my provider (didn't have a clue)
5. Checked the number of eligible devices with Google (currently 3 out of 10)

Now I'm a bit puzzled on how to solve this issue and wanted to ask, if anybody did experience (and maybe solved) this issue.

Best,
Marc
Click to expand...
Click to collapse

I'm really glad to have happened upon this thread, as I'm having the exact same issue on an AT&T M8 that I just purchased a couple of days ago. I updated with the new "extreme power mode" firmware, but now I can't pin music from Google Play at all. Similar explanation and attempted fixes as holychain.
 
P

pbeltrami

New member
Jun 20, 2006
4
0
I am having the same issue in Google Music. Also Google+ Fotos has the same Problem: The autosync does not recognize the wifi connection.

HTC One M8 T-mobile Germany- latest firmware 1.57.111. 2.
 
D

dankerschen

Member
Sep 1, 2009
21
2
As posted on the other thread:

johnpgreenan said:
Guys, I found the solution to this. I am now on ARHD 71.1 with all the google apps working.

Such a simple fix (well for me) - when the phone connects to your wifi at setup, it automatically sets it as a mobile hotspot and restricts background data. It's just a tick box - go here: settings / More (under wireless & networks) / data usage / click the 3 dots top right and select mobile hotspots then untick your wifi network.

Post back if it works for you. I will post on the main ARHD thread as well as it might be something Mike was unaware off.

:laugh:
Click to expand...
Click to collapse

I still had to reboot and clear data from the app, but this is working for me. Unfortunately, Play Music is extremely slow to download music right now for me...:laugh:
 
  • Like
Reactions: OGhoul
O

OGhoul

Senior Member
Apr 17, 2013
616
81
Pittsburgh
dankerschen said:
As posted on the other thread:



I still had to reboot and clear data from the app, but this is working for me. Unfortunately, Play Music is extremely slow to download music right now for me...:laugh:
Click to expand...
Click to collapse

Oh thank god I found this thread. This fixed the issue for me, as well as fixing Google photos, and Flickr auto upload. I was almost beginning to regret ditching my 5S for the M8 if the whole reason for me finally switching was due to Google Music being more reliable than iTunes Match.

Whomever set that as default is a jerk.
 
You must log in or register to reply here.

Similar threads

KidCarter93
  • Sticky
[HELP THREAD] HTC One M8 - Ask any questions here!
Replies
6K
Views
274K
Thee Mash
Thee Mash
ckpv5
[tutorial] How to get back on stock with TWRP Stock Nandroid Backups
Replies
3K
Views
328K
T
tato_tatiya
M
[Q] HTC One M8 Dual SIM (European version) information
Replies
182
Views
80K
S
Salman Akbar
G
[Q] [Q&A] How to root HTC M8 Eye
Replies
256
Views
76K
clistery
clistery
B
Official fix for battery problems
Replies
42
Views
123K
RuLEoF2
RuLEoF2

Top Liked Posts

24 Hours All time
  • There are no posts matching your filters.
  • 1
    D
    dankerschen
    As posted on the other thread:

    johnpgreenan said:
    Guys, I found the solution to this. I am now on ARHD 71.1 with all the google apps working.

    Such a simple fix (well for me) - when the phone connects to your wifi at setup, it automatically sets it as a mobile hotspot and restricts background data. It's just a tick box - go here: settings / More (under wireless & networks) / data usage / click the 3 dots top right and select mobile hotspots then untick your wifi network.

    Post back if it works for you. I will post on the main ARHD thread as well as it might be something Mike was unaware off.

    :laugh:
    Click to expand...
    Click to collapse

    I still had to reboot and clear data from the app, but this is working for me. Unfortunately, Play Music is extremely slow to download music right now for me...:laugh:
    View

New posts