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Hi guys,

I have a new XT1033 (Aussie dual sim version) Moto G.

When using the packaged charger, the screen becomes quite unresponsive. This seems to be a problem with a few other phones too. (Droid Incredible, GSII and Epic 4G all have threads on this problem.)

Why does this happen, and is there a fix?

Thanks,
Greg
1st February 2014, 11:19 AM |#2  
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It also happened to me with Samsung charger... I changed USB cable and everything seems to be working fine from that time... but I don't know if it's problem in USB cable with one contact missing or it just happen randomly.
1st February 2014, 01:30 PM |#3  
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Happened to me as well, when first charged it and was still on Jelly Bean. No such problem since the update to Kitkat, same cable and charger.
1st February 2014, 02:05 PM |#4  
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Quote:
Originally Posted by centavar

Happened to me as well, when first charged it and was still on Jelly Bean. No such problem since the update to Kitkat, same cable and charger.

I've found it to happen on both JB and KK.

But I've also had periods on both where it works as usual. you're probably just experiencing one of those periods.
1st February 2014, 02:10 PM |#5  
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Quote:
Originally Posted by gregneal

I've found it to happen on both JB and KK.

But I've also had periods on both where it works as usual. you're probably just experiencing one of those periods.

Just as I grabbed the phone to read the email about your responce and it happened again Soo yeah, apparently it happens on KitKat too... Good thing the phone charges relatively quick.
1st February 2014, 03:52 PM |#6  
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I got the same with a charger screen doesnt work...but it doesnt work also on other phone..
Im using another 1A charger now and no problem when charging.
1st February 2014, 04:11 PM |#7  
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It's caused by electrical interference from the charger affecting the capacitive screen. Sometimes using a case can make it worse.

Sent from my XT1032 using Tapatalk
1st February 2014, 05:54 PM |#8  
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Quote:
Originally Posted by t-bon3

It's caused by electrical interference from the charger affecting the capacitive screen. Sometimes using a case can make it worse.

Sent from my XT1032 using Tapatalk


You nailed it right!! It is usually due to the 'Parasitic capacitive coupling' and poor quality of Power/charger/USB cable.. This occurs only in capacitive sensing units and when using SMPS based power supplies. This even affects laptop trackpads..
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30th July 2014, 04:14 PM |#9  
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I'm having the same problem with my moto E and don't think its worth starting a new thread. I googled the issue and ended up here. Does anyone know of a charger that doesn't do this while charging? Also it doesn't have the issue when plugged into the computer. Right now for charging I am using a charger from an old blackberry bold. when using a charger that makes the phone do this, is it causing damage to the phone at all?
30th July 2014, 11:00 PM |#10  
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I had a similar issue with my old Motorola Defy+ and its charger. It's a problem linked to charger you are using. Try a different one.
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