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HELP: Unable to return defective note (box missing)

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Kimo377
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(Last edited by Kimo377; 20th February 2014 at 07:16 AM.)
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Default HELP: Unable to return defective note (box missing)

I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?

P.S I have one year warranty.
 
Serinety
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Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.

Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.

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Kimo377
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Quote:
Originally Posted by Serinety View Post
Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.

Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.

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I bought it from souq.com. I've already passed the return window (2 weeks) but still have 11 months in warranty.
 
mattyp92
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Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.

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Kimo377
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Originally Posted by mattyp92 View Post
Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.

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So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
 
dalamario
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Originally Posted by Kimo377 View Post
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
You can search how to contact samsung on samsung website, it depend on your country, for US this is the link to find service location http://www.samsung.com/us/support/service/location

Then is up to samsung decide if you need a replacement or a repair.
 
madsquabbles
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serial number is on the back if it isn't worn off. you may need a magnifying glass to read it.
 
Serinety
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Quote:
Originally Posted by Kimo377 View Post
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
How old are you.. out of curiosity. You should be pretty capable of figuring out how to contact Samsung without anyone's help. I think we are getting trolled.

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kkretch
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(Last edited by kkretch; 20th February 2014 at 07:48 PM.)
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How old are you.. out of curiosity. You should be pretty capable of figuring out how to contact Samsung without anyone's help. I think we are getting trolled.

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Looks like the OP is from Ismailia, Egypt. Most likely a language issue.

Quote:
Originally Posted by Kimo377 View Post
I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?

P.S I have one year warranty.
Have you tried to contact someone through the Samsung Ismailia Facebook page They maybe able to help you.
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Kimo377
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(Last edited by Kimo377; 20th February 2014 at 11:58 PM.)
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Looks like I need to make some clarifications here:
1- I don't want to return the device, I want to have it replaced (repaired at least). I've already edited the OP but failed to edit the title.
2- I bought the device from UAE via souq uae, and it has Souq.com Guarantee for one year
3- When I contacted souq.com they said they need the box because it has the serial number of the device. The box is lost.

Now I'm at a loss about what to do next.

I hope I made myself clear this time
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