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[Q] can't use asterisk

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nirs22
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Phone [Q] can't use asterisk

Hi
I'm using the I545 Verizone that my cousin bought for me in the U.S.A
Basically the device is functioning great, but my problem is that I can not use asterisks at all.
I can not even get the number of the device with * # 06 # Does anyone have some kind of idea?
When I try to dial voicemail for example or numbers starting with * I get an error message MMI code wrong.
I've Given up on finding solutions, maybe someone here can help me please.
If you need more information I'll be happy to help.
 
nirs22
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I forgot to mention I work with MK2 but the problem was also the previous versions.
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