FORUMS

HTC’s New Ad Campaign And What It Really Means

HTC has just released three new blind test adverts comparing app loading … more

XDA Picks: Best Apps of the Week (June 27 – July 4)

Apps are at the front and center of any smartphone experience, and with over a … more

HTC One M9 Developer Edition Android 5.1 OTA

The Developer Edition of the HTC One M9 is receiving an over-the-air update to Android 5.1. … more

Index Project For XDA Device Subforums

Another ambitious project from the collaborative efforts of Recognized Contributors and Forum … more

 View Poll Results: [India 4.4.2] text rendering bug status at your end!?

No bug observed
 
2 Vote(s)
16.67%
Yes, bug exists & email sent to the ID provided
 
10 Vote(s)
83.33%
Post Reply Subscribe to Thread Email Thread
Guys,

If you own a Dual sim India version then you must have observed (if not then look at it now) that texts are not being rendered correctly in many downloaded / native applications. e.g. Play Newsstand, Flipboard or native Email App.

I have attached a sample from Flipboard for your reference.

I just spoke to Motorola support team in India on 18001022344 and conveyed that I am representing a set of users. They promised me that they are tagging it as Priority 1 Item and gave me a reference number.

What I want you all to do is take a screen with this error and send that to "motoinfo_in@mailwc.custhelp.com" put Subject line as "TEXT RENDERING ERROR".

Remember, priority goes up with each mail. You send the mail and I will ensure that I have an update from them.

I am pasting a poll option to track the numbers 1) No bug observed 2) Yes, bug exists & email sent to the ID provided
Attached Thumbnails
Click image for larger version

Name:	Screenshot_2014-02-28-12-28-17.png
Views:	13958
Size:	177.4 KB
ID:	2605539  
The Following 2 Users Say Thank You to kozaks For This Useful Post: [ View ]
28th February 2014, 04:26 PM |#2  
jaspreet997's Avatar
Senior Member
Thanks Meter: 178
 
More
2

Sent from my XT1033 using Tapatalk
28th February 2014, 04:53 PM |#3  
Junior Member
Flag Bangalore
Thanks Meter: 0
 
More
2

Sent from my XT1033 using Tapatalk
28th February 2014, 07:47 PM |#4  
Junior Member
Flag Gurgaon
Thanks Meter: 1
 
More
2, same here!!
1st March 2014, 10:31 AM |#5  
AbhijeetNagawade's Avatar
Senior Member
Flag Shrigonda, Ahmednagar, MH
Thanks Meter: 30
 
More
Received a reply to the email.

Quote:

Customer Reference number:140228-017966
Dear Abhijeet,
Thank you for contacting Motorola.
I sincerely apologize for the inconvenience,May i know this is happening with only single application,Have you updated your device to kitkat
Please check with same application in another device.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 18001022344 to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 9:00am and 7pm Monday to Sunday.
Kind regards,
Motorola Mobility India Ltd.

1st March 2014, 11:24 AM |#6  
jaspreet997's Avatar
Senior Member
Thanks Meter: 178
 
More
Quote:
Originally Posted by AbhijeetNagawade

Received a reply to the email.

They did not reply to me!
Anyway what did you replied them?
We need to have this issue on Motorola forums

Sent from my XT1033 using Tapatalk
1st March 2014, 12:44 PM |#7  
OP Senior Member
Thanks Meter: 50
 
More
Let me call up them once again. Give me your reference numbers.

Sent from my XT1033 using XDA Premium 4 mobile app
1st March 2014, 12:52 PM |#8  
Member
Thanks Meter: 2
 
More
Mail sent.
5th March 2014, 06:20 AM |#9  
Junior Member
Flag Gurgaon
Thanks Meter: 1
 
More
Click image for larger version

Name:	uploadfromtaptalk1394000381568.jpg
Views:	115
Size:	79.5 KB
ID:	2614052

Sent from my XT1033 using Tapatalk
5th March 2014, 06:32 AM |#10  
OP Senior Member
Thanks Meter: 50
 
More
Quote:
Originally Posted by Sudhir22yadav

Attachment 2614052

Sent from my XT1033 using Tapatalk

Looks like they have taken a note of our mails.
Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes