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Can anyone help with software 1.31.651.2 update?

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stovo06
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Default Can anyone help with software 1.31.651.2 update?

My girl has an HTC one and for months it has had an update that will not install. During installation it has a black screen, phone and for a very brief moment a green icon (can't tell it disappears to quickly) before it changes to a red triangle.
Any help at all would be appreciated.

Additional info,
Still on Android 4.1.2 and current software version is 1.29.651.10.

Not rooted bit could be if needed.

Thank you in advance.


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stovo06
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Thanks for moving to Q&A!

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Devilish_Angel
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Quote:
Originally Posted by stovo06 View Post
My girl has an HTC one and for months it has had an update that will not install. During installation it has a black screen, phone and for a very brief moment a green icon (can't tell it disappears to quickly) before it changes to a red triangle.
Any help at all would be appreciated.

Additional info,
Still on Android 4.1.2 and current software version is 1.29.651.10.

Not rooted bit could be if needed.

Thank you in advance.


Sent from my "All New EVO"
... did you try RUUing it ...
 
stovo06
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Originally Posted by Devilish_Angel View Post
... did you try RUUing it ...
Is that possible on non rooted phone?

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Devilish_Angel
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Quote:
Originally Posted by stovo06 View Post
Is that possible on non rooted phone?

Sent from my "All New EVO"
... doesnt matter if you are rooted or not. only thing to consider is you bootloader status. if you are s-on and bootloader is unlocked you need to relock the bootloader. and if you are s-off you can RUU even if its locked. go here and download the latest RUU but not before reading instructions because you need to update your hboot to perform this latest RUU and for that you should be s-off ...

http://forum.xda-developers.com/show...658910&page=16
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