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Anyone else having trouble updating with Sony Bridge for Mac?

OP choboii

27th March 2014, 12:23 AM   |  #1  
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I am trying to update to 4.4 through the Sony Bridge on Mac and it recognizes my device, but when I try to update, it says the update engine timed out and sent a report to a technical team. Has anyone else had trouble updating through the Sony Companion? If so did you find a solution? Thanks
27th March 2014, 12:31 AM   |  #2  
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I update with mac and no problems here. Tried reinstall sony bridge?

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7th April 2014, 10:52 AM   |  #3  
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try the sony talk forum
Quote:
Originally Posted by choboii

I am trying to update to 4.4 through the Sony Bridge on Mac and it recognizes my device, but when I try to update, it says the update engine timed out and sent a report to a technical team. Has anyone else had trouble updating through the Sony Companion? If so did you find a solution? Thanks

i have had luck on the sony forum with support for bridge for mac
talk.sonymobile.com/t5/PC-Mac-Software/bd-p/pc_mac_software
7th April 2014, 08:32 PM   |  #4  
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Bridge for Mac
Quote:
Originally Posted by choboii

I am trying to update to 4.4 through the Sony Bridge on Mac and it recognizes my device, but when I try to update, it says the update engine timed out and sent a report to a technical team. Has anyone else had trouble updating through the Sony Companion? If so did you find a solution? Thanks

Hi Choboii,

I work with Sony Bridge for Mac. If you have the latest version of Bridge (3.7.1), could you please send me error logs so that we can investigate your problem? If you have an older version, please update and if the problem persists, send me error logs then.

Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. Email that file to "bridgeformac@divinerobot.com"

Best Regards,

David
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