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People hear echo during phone calls

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fopazo
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Thumbs up People hear echo during phone calls

Hello everyone
I just bought a Galaxy S4 Active and people started saying that they hear an echo of their voice every time they call me or I call them.
I tried different things. I noticed that every time I remove the back cover the problem is gone, then I put it back again and the echo is back. I unchecked the noise reduction option but nothing happened.
Does anyone have a solution for this?
 
captaincado
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My 1st S4 Active did that, brought phone back and got another one.
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fopazo
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Quote:
Originally Posted by captaincado View Post
My 1st S4 Active did that, brought phone back and got another one.
I bought it on the internet, so it is impossible to bring it back to the store.
Is there any solution to this?
 
captaincado
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Quote:
Originally Posted by fopazo View Post
I bought it on the internet, so it is impossible to bring it back to the store.
Is there any solution to this?
You might want to call Samsung....I was told that it was a hardware issue, that's why I ended up with a replacement thru AT&T.

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Some days, you eat the bear...

Other days, the bear eats you!!
 
Decer
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It has not happened with our Active yet, but we have had the echo with multiple other phones... in all our cases it was dust that got in the microphone hole, took a needle and just very carefully cleaned out the hole and it took care of the problem. No clue if that will help you or not, but can't hurt to try!
LG Nexus 5

Retired:
Samsung Galaxy S3 - Samsung Galaxy S2 Skyrocket - Motorola Atrix 4G - Samsung Captivate - HTC Tilt2 - HTC Fuze - Cingular 8525
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