sprint refused to replace my blown speaker

bartbg323 · 24th June 2011, 11:28 PM

sprint refused to replace my blown speaker

most posts here are old and i read a couple that said sprint had changed their policy on rooted devices. i took my evo in for a blown speaker and they told me they couldnt work on it cuz its rooted...they just gave me a card 2 call asurion...wth

mattykinsx · 24th June 2011, 11:31 PM

Quote:

Originally Posted by bartbg323

most posts here are old and i read a couple that said sprint had changed their policy on rooted devices. i took my evo in for a blown speaker and they told me they couldnt work on it cuz its rooted...they just gave me a card 2 call asurion...wth

Unless they can prove that your software had something to do with the hardware failure, they have to replace it.

Side note: With all due respect, never take your phone into Sprint rooted.
NO REASON to risk getting tagged as "rooted"

bartbg323 · 24th June 2011, 11:51 PM

well i didnt unroot beacuse thats what i thought also..speaker doesnt have anythin 2 do with root and because all this gb update locked thing goin on..but the weirdest thing i went 2 put the ringer volume higher and the speaker sounds fine now...the rep gave me the receipt with ROOTED written in the middle but my speaker sounds ok now

mattykinsx · 24th June 2011, 11:56 PM

Quote:

Originally Posted by bartbg323

well i didnt unroot beacuse thats what i thought also..speaker doesnt have anythin 2 do with root and because all this gb update locked thing goin on..but the weirdest thing i went 2 put the ringer volume higher and the speaker sounds fine now...the rep gave me the receipt with ROOTED written in the middle but my speaker sounds ok now

http://en.wikipedia.org/wiki/Magnuso...s_Warranty_Act

Never should have given them a reason to deny with leaving it rooted though.

bartbg323 · 25th June 2011, 12:02 AM

Quote:

Originally Posted by mattykinsx

http://en.wikipedia.org/wiki/Magnuso...s_Warranty_Act

Never should have given them a reason to deny with leaving it rooted though.

yea your rite...lesson for next time

Sunsparc · 25th June 2011, 01:02 AM

Sprint Repair M&P states that we are supposed to work on rooted devices. If the cause of the problem is suspected to be from root, then the device is to be RUU'd.

We are not allowed to outright refuse repair any longer. Take it back and remind them of this. If they still refuse, ask for the manager. If the manager refuses, ask to get in contact with their SRSS.

dbug2008 · 25th June 2011, 03:09 AM

blown speaker

I took mine in for the same reason, rooted. they fixed it, no problem. It depends on what store you go to and the people that work there.

flyboyjr · 25th June 2011, 03:23 AM

unrooted mine first

I unrooted mine first and then took it in because all my phone calls would start on speakerphone. The guy looked at it and said with a smile, "You haven't changed anything from the day you got it". It had been almost a year. He laughed and then got me a new phone, while talking about how people should unroot before coming in.

DirtyShroomz · 25th June 2011, 07:18 AM

I hate stores.

Sent from my Nexus S 4G using XDA Premium App

SANZEN71 · 26th June 2011, 03:31 AM

Quote:

Originally Posted by Sunsparc

Sprint Repair M&P states that we are supposed to work on rooted devices. If the cause of the problem is suspected to be from root, then the device is to be RUU'd.

We are not allowed to outright refuse repair any longer. Take it back and remind them of this. If they still refuse, ask for the manager. If the manager refuses, ask to get in contact with their SRSS.

100% True. As Techs we are suppose to work on rooted devices. If its software related then we go the RUU route.