Samsung Galaxy tab 10.1 with 4g up for preorder at $550. Motorola let us down big...

---

Title says it all. Motorola went the way of exploitation and took the cheap route of superficial marketing to rush a half baked device to market at the expense of it's customers. Trying to put the final touchs on their Frankenstein creation people received their xooms unsealed and in essence unguarded. People have reported sending in their malfunctioning devices only to met with refusal because of "water damage" even though the seal on the purchase was already removed when they received it. Motorola reps at CES repeatedly said that the xoom would be upgradable to 4g soon after release, some saying 40 days, some saying 2 months, some saying whatever - all being false. SD card support has never been honored even though other tablets like the transformer with fundamentally identical specs have delivered since day one. Now Samsung is offering the same thing in thinner form factor for almost 300 dollars less - and we can only assume it will actually be WORKING also.

And if all this isn't bad enough we see that while Motorola had no problem taking large sums of money on false pretenses they simultaneously had no shame about neglecting original xoom owners and developing a second xoom in the meantime that is nothing more than a working version of what they promised the first would be. Pathetic.

They are striving hard for recognition as the biggest piece of **** company in the android game and judging by the recent reports of their stock value, it seems they are successful at something. Seriously it is not rocket science. False advertising, ****ty support (or none at all), zero accountability, no remorse or attempt for compensation or consumer confidence, equals a ****ty company that loses value in a competative market. Someone over there needs to take their heads out of their ass. A child can understand this.


Sent from my Xoom using XDA Premium App

Oh my god just $550 and no contract? I wouldn't mind prepaid 4g data from verzion....

Europe has SD card support, and since it's not a GED that makes me suspect that the problem with SD card support is more of a Google issue than a Moto issue.

Originally Posted by VaKo

Europe has SD card support

Not yet, Motorola posted at Facebook that they will roll out the 3.1 Update with SD soon for EU... But what is soon? 2 weeks? 2 months?
Nobody received a update yet...

They shafted a lot of people. I have the WiFi only model so I don't apply. That sucks for everyone else though.

Does it suck? Yes. Motorola sold the Xoom on promises. But nowhere on the Box or on any advertisements did they say when LTE would be given out and nowhere in the advertisements was the SD card slot mentioned. So although you feel like you have been taken advantage of, you need to take some personal responsibility. You purchased an unfinished product willingly.

My response is that I will no longer buy Motorola products.

First this is not a personal attack on anyone, but I have to say that ALL of us bought this device well knowing that some of the features were still in developement. I have not seen anyone present actual evidence of Motorola committing to any specific dates as to when these features would be added. If you have evidence please share as I am sure there are many people who would like to see it.

Moto was first out of the gate with a HC tablet, if they had waited until everything was done it still would not have shipped and the same people who are blasting Motorola now for unsupported features would be the same people screaming that they were late to market. The US Xoom is a GED device, so the SD support is fully in Google's hands. As for the LTE upgrade, I have a WiFi Xoom so I really can not comment any more than what I have already said. In this type of market there really are not too many options.

1) Ship something with less features to be first or earlier to the market
2) Wait for the features to be fully supported and be late to the market
3) Ship the unit with full hardware support but lacking full software support so that features can be enabled in future SW updates.

It comes down to which one of these options satisfies the most people. I personally think they made the right choice, but everyone is entitled to thier own opinion. Now do I believe Moto needs to reduce the pricing to compete, of course. But I am sure that as soon as they reduce prices, people will be bitching about that too. There is ALWAYS a premium for buying the first of anything, especially in the technology market.

Me personally, I like my Xoom and after reading reviews of the Samsung given the option to choose I would stick with the Xoom. Is it heavier - absolutely, is it more robust/durable - absolutely, is it going to get Adroid updates faster and for a longer period of time - most likely.

Regarding the point of them already designing a next generation Xoom, that is what companies have to do to stay competitive. There will ALWAYS be something newer/better/cheaper on the horizon and I would be more pissed off if they were not working on the next best thing.
Does it suck that something we all just spent good $$$ on a few months ago is not the "best" thing anymore, sure but that is how it goes.

I dont feel bad about my purchase...the cost of being an early adopter...also i dont care what anyone says...that Tab feels cheap as hell. My xoom feels bullet proof. Apple was able to make a thin device feel solid but like their phones, cameras, and big screen TV...the tab feels very plasticy and cheap. Just my opinion. I still love my xoom despite all this other stuff that comes out.

Originally Posted by Kippui

Oh my god just $550 and no contract? I wouldn't mind prepaid 4g data from verzion....

Where are you seeing that. I see $529 with a contract.

Originally Posted by nubsors

Does it suck? Yes. Motorola sold the Xoom on promises. But nowhere on the Box or on any advertisements did they say when LTE would be given out and nowhere in the advertisements was the SD card slot mentioned. So although you feel like you have been taken advantage of, you need to take some personal responsibility. You purchased an unfinished product willingly.

My response is that I will no longer buy Motorola products.

I am aware that they didn't commit to a "specific" date. Although if you followed CES where the xoom was debuted you will have heard Motorola reps offering all sorts of unofficial etas (all of which have come and gone). Regardless, misleading and dishonest advertising doesn't depend on them specifying a date. While they have said things like "by the end of Q2" (which was yesterday for anyone following) the practical truth is that when you offer a service in a fast moving market where a devices life cycle of relevance can be as little as 6 to 8 months (hence the new xoom 4g already on the horizon and quadcore chips becoming standard before the end of the year) you only have a certain window of oppertunity to deliver in a manner that represents the market you are trying to succeed in. To turn around and crawl under technicalities like, "we never promised you a certain date" becomes just a bold affirmation of ones own incompetence and utter lack of comprehension of the role that consumer trust plays in the role of your business. Look at apple. They have the most loyal fanbase, so much so that people buy their **** on principle without thinking, and while they shaft them on price, specs, and basic functionalities - they don't leave them out to dry when it comes to support.

As far as the SD card goes, go to Motorola's site. It is one of the specs advertised.

Someone can try to portray this as my own personal unjustified gripe but objectivity speaking these are business practices that will tarnish anyone's reputation and make people hesitant to buy their ****. I don't control that, it stems from common sense.


Sent from my Xoom using XDA Premium App