Hue Changes When Screen is Tapped

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Hi all, I was wondering if anyone else is having the same issues as I am with my new 6800. I have noticed that on occasion the screen will change to a very light greenish hue when I press on the screen with the stylus. The screen immediately changes back to normal once I pull off the screen. This seems to happens several times throughout the day. Is this normal? Any possible fix? or return it? Thanks for your help!

Great forum BTW...

Yes, sometimes I do notice the hue change, but it doesn't happen very often. I don't believe it's a defect since I've seen it in more than one Mougls (though one had it worse than the other; the hue alternates with every tap or key press). Some expert opinion on this would be nice.

Not normal~! The first batch of Moguls did not have this issue and they came with a harder screen to the touch. the HTC replaced the screen to a inferior quality resulting to this issue. I am a witness to this. We have to live with it or nag enough about it. I personally made Sprint and HTC replace my Mogul4 time for this and every replacement had this issue. So to prevent myself from being dropped from, the service I will just suck it up. Sad indeed. But i least I gave them hell for it.

If what you're saying is true, then perhaps the three bright spots on my screen (from pressure against the carrying case) is also a result of this inferior screen. Curse HTC for their cheap antics!

Originally Posted by SINNN

Not normal~! The first batch of Moguls did not have this issue and they came with a harder screen to the touch. the HTC replaced the screen to a inferior quality resulting to this issue. I am a witness to this. We have to live with it or nag enough about it. I personally made Sprint and HTC replace my Mogul4 time for this and every replacement had this issue. So to prevent myself from being dropped from, the service I will just suck it up. Sad indeed. But i least I gave them hell for it.

I guess I'm going to go ahead and just live with it. I really don't want to go through the hassle of returning it just to get another that has the same issue or possibly something worse. Thanks all for your input.

WRONG.

not a hardware issue, really.
You'll notice the scroll wheel also sometimes causes it.

Its a driver issue... when any input is received (screen tap, hardware button, etc...), the screen hue shifts every so slightly. Most don't notice it.

Some people on ppcgeeks have reported that depending on the rom you use, sometimes it goes away.

Originally Posted by Dishe

WRONG.

not a hardware issue, really.
You'll notice the scroll wheel also sometimes causes it.

Its a driver issue... when any input is received (screen tap, hardware button, etc...), the screen hue shifts every so slightly. Most don't notice it.

Some people on ppcgeeks have reported that depending on the rom you use, sometimes it goes away.

Sorry, But I already went thru issue with HTC and SPrint. Neither both know why but they call it a defective unit. Reason why I state that the screen is different because I am furtunate to have bought 2 Mogul on the first day it was released. One for me and one for my GF. Then my Mogul ended up breaking its Stylus clip form the housing of the phone so like a moron I went over to have it replaced my Sprint thru the manufacture warranty. Spring decided to give me a onetime replacement thru the warranty. So when the phone got here first thing I noticed was a yellow color hue to the backlight and the screen kept changing from somewhat bluish tint to yellowish tint using any buttons including the scroll wheel and taping the screen. Immidietly I called Sprint and explained y frustration with this new usnit. They concluded that it was a defect. So the next mogul shipped had the same issue exept this one had a back backlight that kept shutting off. Again I sent it back and the forth mogul that I received had AGAIn a yellow look to it and dimmer backlight. I called Sprint and they said again that it was defective and to send it back. Now i finally got my 5th Mogul and this time the backlight was not yellow but more of a cold bluish color but more acceptable. It was not as brite as my first mogul but I just gave up on getting mogul after mogul and just decided to keep this one because I am sure If I send it back then Sprint will send me another yellow colored hue backlight again. How do I know that all my backlight on all those Moguls were kinda funny? Because I had my GF mogul in which was one of the first moguls sold. And comparing all the moguls to hers you can definately tell they are different. Also I must note that her screen is harder than all the new Moguls that i got. ALl my replacements including my current Mogul have a softer screen. Very noticable. That why I know for a fact that they changed screens to a inferior quality to cut cost. I must recommend everyone with this same issue to have them call Sprint and have them replace your unit. This way they can force HTS from replacing screens int he near future. Here is a pic of a mogul with a yellow hue backlight that flikers different colors when tapped or using the scroll wheel. You can see how the Mogul on the right is soo much whiter like it should be, this is my GF mogul. Her manufacture date is May 3 2007. One of the first batch of good moguls. Now you can see that my story is real and I am not lying or making up anything about the screen being different. So its not a driver issue. Its a DIFFERENT SCREEN all together. Remember when you break you mogul and have it replace.. compare both screen before you decide to stay with your replacement.

PS. My GF screen is very White and Bright and never flickers different colors when tapped. Its rock solid. And also if I tap it normaly I can really feel a different in how much harder her screen feel. Im 100% this is a very superior screen ALL moguls should come with. But we are not HTC and cant forced them to switch back

Originally Posted by SINNN

My GF screen is very White and Bright and never flickers different colors when tapped. Its rock solid. And also if I tap it normaly I can really feel a different in how much harder her screen feel. Im 100% this is a very superior screen ALL moguls should come with. But we are not HTC and cant forced them to switch back

Wow from reading people's comments I didn't think it was that bad. After seeing your picture though, that is completely unacceptable. Send a letter to HTC along with the photo and demand they send a replacement!

You know... im sick of having to wait a week for replacement AFTER REPLACEMENT from sprint and the same bad screen i get. But i will emal HTC and see what they say.