Get upgrade pricing without being elgible
I wanted post this , as it has worked twice for me in the past.
When the Dinc came out, I wanted to switch from my BB storm to the dinc but I did not have an upgrade available to me. I called telesales and just said i wanted to upgrade bla bla (I let them figure out that I was not eligible for the upgrade). When he finally realized that I would not get upgrade pricing (about the middle of the sale) he said I would have to pay full retail for the phone.
I calmly asked him if there was a way I could get an upgrade, and after placing me on hold a few times, he finally said "no". From here, I started a conversation with him on ways I could get an upgrade, making sure to ask his opinion. After a few seconds of this, i acted like I had a brainstorm idea.
me - If I was a new customer I could get the new activation price correct
him - yes
me - So if I canceled service, the new customer pricing plus the early termination fee would be less than the full cost of the phone
him - I suppose so, yes
me - Okay, lets do that then, because i really hate my Storm and I want the dinc
him - can you hold a min for me
me - sure (wait 5 min)
him - sir, it looks like i will be able to get you that u that upgrade pricing afterall
me - really! Thats good news
The next day I had a Dinc in the mail. I also did this when I switched from the Dinc to the Samsung Charge and it worked.
The key i think is to NOT make it obvious this was the intent of your call, and make it seem like a genuine option. Dont be angry, dont be like "FINE ILL JUST CANCEL THEN!!!!!"
If they send call your bluff, then just change your mind at the last second "on second thought, I should check with my wife before I just cancel our service, Can I have your extension so I can call back after I talk to her"
the LAST thing any sales rep wants during their day is a service cancellation. They have metrics on signed up vs cancellations, and it is their job to keep you at almost any cost.
Hope this helps some of you!