Some people actually talk to the rep on the phone. I email them and got a response that it two years warranty and they will help with sending it out.
Here is email i got:
Eric Smith (Sales, eXpansys USA) email@example.com
Jan 25 (8 days ago)
The item has a 24 month warranty in which we can assist you with in that time frame.
We Love: The Blackberry Playbook
OFFICE 309 834 0325
FAX 309 294 8500