[Q] Galaxy Nexus (SCH-i515) Replacement Screen -- Answered

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Zathman

Member
Jun 11, 2010
10
7
Colorado
——— If you find this post helpful, Thanks are appreciated! ———​

SCH-i515 ANSWER (2/13/2012):
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a support specialist, I was able to set up a repair order to send my phone to the Samsung Repair Center in Plano, TX, and the total cost (shipping + replacement screen) amounted to $163.46. Turnaround time was a little less than 2 weeks.
[Jump to Related Post]

GT-i9250 UPDATE (3/26/2012):
If you're in the USA, unfortunately Samsung will NOT Repair the International Version of the Galaxy Nexus. However, you might find luck calling or Live Chatting Canada's Samsung Repair Centre.
[Jump to Related Post]

INSURANCE OPPORTUNITY (3/26/2012):
Verizon currently has Open Enrollment for those who do not currently have device insurance at https://www.vzwphoneprotection.com through 04/30/2012.
[Jump to Related Post (a Review of the Insurance Service)]

——— Original Post ———

Had a guy while on public transportation try to steal and then drop my phone on his way off the light rail earlier tonight, the screen is busted and talking to Verizon, there's nothing they can do. Apparently my Verizon store rep never did add insurance.

Looks like the only way I can get my screen fixed is by doing it myself (or finding someone who can, I'll opt for myself though). I've been looking and I haven't had any success in finding a replacement LCD screen and digitizer for my Galaxy Nexus SCH-i515 (CDMA/Verizon).*

Has anyone come across a reputable dealer online who has this part? :confused:

* = I have found one dealer online who has it apparently: GoUnlocker.com - I just don't know how legitimate they are. The only reviews I've found on them are from RipOffReport ... 2 reviews, both bad. If anyone has had any experience with them I'd be happy to know how they are.
 
Last edited:

s1977

Senior Member
Feb 7, 2009
236
34
Liverpuuuuuuuuuul :)
There's this guy who is selling on eBay. It might be worth asking if the screen he is selling for the GN will fit your CDMA version.

I did get my screen on my GSM Nexus replaced but that was through the retailer's own tech department as it had severe banding issues. It might also be worth calling Samsung and getting the quote for a change? Who knows, it might just be quite close to the price of the part itself?
 

cmdub

Member
Jun 9, 2011
30
2
Baltimore
Call Samsung they should be able to fix it for you as it is still under their warranty

Sent from my Galaxy Nexus using XDA App
 

frogskins

Senior Member
Feb 11, 2011
55
13
Call Samsung they should be able to fix it for you as it is still under their warranty

Sent from my Galaxy Nexus using XDA App

Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
 

Zathman

Member
Jun 11, 2010
10
7
Colorado
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.

Since my phone is still under warranty, and due to the fact that the Galaxy Nexus is a priority support phone for Samsung, the turnaround time provided is the fastest they offer; The turnaround time will be 2-days UPS shipping to Plano, TX; 2-days for repair; and 2-days UPS shipping to return to me.

Samsung informed me that during this time, unfortunately they could not provide me with a loaner phone, that I should check with Verizon to see if they could loan me one in the meantime. I contacted Verizon, and since they were not going to be able to repair my phone as it wasn't insured, they would also not be able to provide me with a loaner phone, but otherwise would have if I had gone through their repair process (which I wasn't eligible for).

Guess I'm going to have to dig out my Sprint Nexus S 4G and use it as a WiFi-only phone (using GrooveIP) during this time. Fortunately I won't be without mobile data as I also usually have my Xoom 4G with me. Gads, I'd probably die otherwise.

--

@s1977 - That guy never responded and I could not find any solid source of information confirming that the I9250 screen is compatible with the I515 Galaxy Nexus. Thanks for looking though!

@cmdub - Admittedly I contacted Samsung as a second-to-last resort, but you were spot on. Thanks!

@frogskins - My thinking was initially with what you posted, I am surprised and pleased that Samsung accepted my repair.

@McDizzle - The guy probably wouldn't have dropped it if I hadn't grabbed at his vest as he was trying to get away from me. Although the screen cracked, it's still a small victory over losing the phone completely.
 
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fxdragon

New member
Feb 8, 2012
1
0
Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.

I don't agree. They do drop test's on there product and mine cracked at a height of about 30cm. If their tests were done correctly they would realise there product is not durable at all. You shouldn't have to buy a case for a phone for it to be durable. Therefore it should be under warranty.
 

Grannypotts

Member
Dec 20, 2011
26
0
Lake Orion, MI
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.


Dang. I mean, D-A-N-G!

On a whim, I called the 888 number to see if they could help repair my busted SGN screen as well. Sure as scheisse, $163.46 later and I received the UPS labels in an email and was quoted ~2 weeks turn around.

Thanks for the tip!
 

Zathman

Member
Jun 11, 2010
10
7
Colorado
Follow Up

So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow, I was able to set up a repair order, and the repair cost would amount to a total of $163.46.


It took a little less than two weeks for me to send out my SGN and get it back, and my phone is now in pristine condition. It was reformatted back to ICS 4.0.2 (I had an OTA 4.0.3 on it before I sent it to them, I haven't been able to redownload OTA 4.0.3 for some reason though), and also I haven't had any random reboots (yet) like I have in the past. Since I didn't rip my phone apart, it is still under warranty as how it is explained to me.

Also, I'm running the Otterbox Defender on my SGN now (just in case). It's a nice case and fits perfectly even with the extended battery, and holding it in a gloved hand is a heck of a lot more secure. I'd rather not take another chance.

@Grannypotts - Glad the tip helped!
 

Robi-K

Senior Member
Mar 8, 2009
114
29
38
Saint George
How in the hell did you come up with that. Sure they perform droptests but it's not covered by warranty. Why? Because it matters where exactly did the phone fall ( side, back, front) and on what ( concrete, wooden floor etc.) Sometimes I'm amazed at some people. I's that hard to think before you speak.

Sent from my Galaxy Nexus using xda premium
 

Zathman

Member
Jun 11, 2010
10
7
Colorado
any ideas whether they'd be willing to repair a gsm i9250?

I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks. You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
 
Last edited:

catpunt

Senior Member
Apr 25, 2006
508
43
I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks (as the Nexus S is no longer a priority device). You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.

thanks, will do -- btw the i9250 is the gsm version of the galaxy nexus which isn't sold in the usa, that's why i'm worried they wouldn't be able to fix it. but i'll give em a call and post what i find out
 

bluemoon1221

Senior Member
Oct 16, 2010
518
15
sorry to hear what happened... I had a similar thing happen to my cdma galaxy nexus and
when I called a local phone repair shop, they said its 250 dollars for the screen and 60 dollar for the labor cost. so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...


Sent from my Galaxy Nexus using XDA App
 

Zathman

Member
Jun 11, 2010
10
7
Colorado
so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...

If you can stand to be without your phone for a week or two, you should definitely see about getting in contact with Samsung for the repair. The price is nearly half of what your local shop would charge you.

I was able to survive because I still had my Samsung Nexus S 4G (Sprint) on hand. I'd had it up for sale shortly before the screen on my Galaxy Nexus got busted, so I took it down from sale, updated it to (the leaked) 4.0.4, installed GrooveIP and used the Nexus S 4G as a WiFi phone using my Google Voice number. It also helped that I have a Motorola Xoom 4G LTE that kept me on a data drip until my Galaxy Nexus got back in.
 
May 4, 2011
15
1
New York
im not sure if you guys have insurance on your phones but i dropped my nexus face down and really destroyed the screen i called VZW and they directed me to the insurance company they charged me $100 bucks and i had a brand new nexus by 10 in the morning all they wanted back was the phone i kept the battery and charger. along with the brand new battery and charger, and headset from the new nexus they shipped me. although having to go thru setting up your phone again sucks it beats paying $160+ AND you get it the next day. hopefully this helps someone in the same situation
 
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catpunt

Senior Member
Apr 25, 2006
508
43
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
 

Zathman

Member
Jun 11, 2010
10
7
Colorado
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones

That sucks to hear. Did they provide you with a phone number at least? If they didn't you might still have luck by getting in contact with a different country's Samsung Repair Centre such as Samsung Canada.

Here's your i9250 via Samsung Canada: http://www.samsung.com/ca/support/model/GT-I9250TSMBMC

I'd say Live Chat and ask or click on "Request Repair Service" from that page and see where that goes. Let us know if you are successful or not!
 
Last edited:

DDM123

Senior Member
Nov 10, 2008
162
0
Last week, my phone in its Seidio case fell off my fireplace mantle, and landed face-first onto an AC adapter prong. The screen was completely garbled and unreadable.

I didn't do any homework, but luckily it seems like I made the right choice in shipping it to Samsung and paying the $150 or so. I'm glad to hear that I only have to wait another week to get it back. Being without a phone is tough, especially since I had to do a bit of traveling this week. I just hope that Samsung doesn't care that the phone is rooted and the whole bit.

I didn't get insurance because I dropped my G1 and N1 all over the place when I was using them and never even had a scratch. I might get some this time around.
 

DGMayor

Member
Nov 21, 2009
9
0
Cary
I'm having this issue right now. I've had nothing but issues with my phone (mic dropping out, slowing down/freezing and random reboots daily, Wireless disappearing totally, data connection disappearing, phone totally cutting out/popping during phone calls).

To top it off, I dropped the phone on Friday and now Verizon won't swap out the phone (no insurance) for less than like 350 bucks...more than I paid for the phone. I can sign up for the insurance but would have to wait 30 days before I can put in the claim on the phone.

The guy said if I could find a 3rd party to fix the screen, like some cell phone kiosk or something, they would swap it out under warranty without an issue.

I haven't contacted Samsung yet, but I'm guessing I'll get that 165 dollar deal that's mentioned here so.. I'd do the insurance route but hate that I'd have to sit on a phone for 30 days. If it was just the cracked screen I would deal, but it's about useless as it is.
 

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    ——— If you find this post helpful, Thanks are appreciated! ———​

    SCH-i515 ANSWER (2/13/2012):
    So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a support specialist, I was able to set up a repair order to send my phone to the Samsung Repair Center in Plano, TX, and the total cost (shipping + replacement screen) amounted to $163.46. Turnaround time was a little less than 2 weeks.
    [Jump to Related Post]

    GT-i9250 UPDATE (3/26/2012):
    If you're in the USA, unfortunately Samsung will NOT Repair the International Version of the Galaxy Nexus. However, you might find luck calling or Live Chatting Canada's Samsung Repair Centre.
    [Jump to Related Post]

    INSURANCE OPPORTUNITY (3/26/2012):
    Verizon currently has Open Enrollment for those who do not currently have device insurance at https://www.vzwphoneprotection.com through 04/30/2012.
    [Jump to Related Post (a Review of the Insurance Service)]

    ——— Original Post ———

    Had a guy while on public transportation try to steal and then drop my phone on his way off the light rail earlier tonight, the screen is busted and talking to Verizon, there's nothing they can do. Apparently my Verizon store rep never did add insurance.

    Looks like the only way I can get my screen fixed is by doing it myself (or finding someone who can, I'll opt for myself though). I've been looking and I haven't had any success in finding a replacement LCD screen and digitizer for my Galaxy Nexus SCH-i515 (CDMA/Verizon).*

    Has anyone come across a reputable dealer online who has this part? :confused:

    * = I have found one dealer online who has it apparently: GoUnlocker.com - I just don't know how legitimate they are. The only reviews I've found on them are from RipOffReport ... 2 reviews, both bad. If anyone has had any experience with them I'd be happy to know how they are.
    2
    I just replaced my Galaxy Nexus's screen/digitizer myself. I have a white and grey Galaxy Nexus and cracked the screen of my white one...I ordered the part from Ebay for $199 and attempted it myself. Taking the phone apart from the housing is easy. The hard part was removing the existing screen from the motherboard and rest of the assembly plate...i believe the easiest way would be to use a heat gun to heat up the glue used to attach the screen/digitizer....I didn't have one so I just sat there prying it up with a part I ordered from ifixit and it took forever! but after about 2 hours of attempting to be careful I finally ripped out the existing screen/digitizer from the rest of the phone....it didn't look pretty and I was sure I had pretty much broken my phone...but after cleaning up the backside as much as I could, I attached the new one and it fit like a glove...I attached the LCD display connector and simply slid the parts back together and after crossing my fingers, it booted up perfectly!

    The quality was superb and the colors are stunning....if anyone is thinking of doing this themselves, feel free to PM me and I will be glad to go over how to do it.
    2
    Thanks for sharing your experience. Gonna try to separate the parts, to see if I can get good results. We´ll see next week how things go.

    Just go slow and try not to scrape off the black adhesive at the top and bottom of the screen (you can see it in the pics from my previously mentioned post). If you scrape that off it will show when you "re-attach" it to the other frame.
    1
    So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.

    Since my phone is still under warranty, and due to the fact that the Galaxy Nexus is a priority support phone for Samsung, the turnaround time provided is the fastest they offer; The turnaround time will be 2-days UPS shipping to Plano, TX; 2-days for repair; and 2-days UPS shipping to return to me.

    Samsung informed me that during this time, unfortunately they could not provide me with a loaner phone, that I should check with Verizon to see if they could loan me one in the meantime. I contacted Verizon, and since they were not going to be able to repair my phone as it wasn't insured, they would also not be able to provide me with a loaner phone, but otherwise would have if I had gone through their repair process (which I wasn't eligible for).

    Guess I'm going to have to dig out my Sprint Nexus S 4G and use it as a WiFi-only phone (using GrooveIP) during this time. Fortunately I won't be without mobile data as I also usually have my Xoom 4G with me. Gads, I'd probably die otherwise.

    --

    @s1977 - That guy never responded and I could not find any solid source of information confirming that the I9250 screen is compatible with the I515 Galaxy Nexus. Thanks for looking though!

    @cmdub - Admittedly I contacted Samsung as a second-to-last resort, but you were spot on. Thanks!

    @frogskins - My thinking was initially with what you posted, I am surprised and pleased that Samsung accepted my repair.

    @McDizzle - The guy probably wouldn't have dropped it if I hadn't grabbed at his vest as he was trying to get away from me. Although the screen cracked, it's still a small victory over losing the phone completely.
    1
    im not sure if you guys have insurance on your phones but i dropped my nexus face down and really destroyed the screen i called VZW and they directed me to the insurance company they charged me $100 bucks and i had a brand new nexus by 10 in the morning all they wanted back was the phone i kept the battery and charger. along with the brand new battery and charger, and headset from the new nexus they shipped me. although having to go thru setting up your phone again sucks it beats paying $160+ AND you get it the next day. hopefully this helps someone in the same situation