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[Cases] Thread

19th April 2012, 01:52 PM |#321  
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Quote:
Originally Posted by craftycarper1

Stuff 'em, i replied and said i didn't want a refund and want the correct item i ordered sending out..........

Awaiting a reply.

same here! I still got the refund email so I just sent them this...

"Following my earlier email I have now just been issued a refund when I specifically requested the correct item to be sent instead - it seems like I am being ignored - please can someone come back to me asap and confirm you are arranging for the correct official htc one x clear case HC C700 item that I purchased in good faith to be sent.

if this could be arranged you will be able to turn around a very negative situation for lots of customers - the forums are full of people saying they will never shop with you unless you honour what you advertised... Do the right thing!"
 
 
19th April 2012, 02:28 PM |#322  
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Sorry guys! Let's all give them **** feedback.
19th April 2012, 02:30 PM |#323  
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Already have.......and recieved reply,

"I regret to inform you that unfortunately we will be unable to fulfill your order for this item, as due to some technical issues with our order system, this item was incorrectly listed for sale under the wrong product.

I have refunded your payment back to the payment method used to pay for the purchase, this should be credited back to your account within 3-7 days (depending on your bank).

I am very sorry for any inconvenience caused by this. Please know that our team are working to resolve this issue ASAP so no further customers are disappointed."
19th April 2012, 02:46 PM |#324  
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I just got my fourth email of today. After two advising it was an error & I'd receive a refund on receipt of the return I then got another advising I would get an immediate refund & just got the fourth advising the refund has one through. It seems all the pressure, mostly by the XDA community I'd guess, has paid off. Shame we still couldn't get the case off them but I suppose a refund plus a case for a phone my son has is far from the worse possible outcome of this fiasco. Think I'll stick with Amazon from now on though.
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19th April 2012, 03:11 PM |#325  
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Finally managed to email them - was having problems accessing the site through Chrome for some reason
Just checked my email & have had the standard refund reply -


Dear Sir/Madam,

I regret to inform you that unfortunately we will be unable to fulfill your order for this item, as due to some technical issues with our order system, this item was incorrectly listed for sale under the wrong product.

I have refunded your payment back to the payment method used to pay for the purchase, this should be credited back to your account within 3-7 days (depending on your bank).

I am very sorry for any inconvenience caused by this. Please know that our team are working to resolve this issue ASAP so no further customers are disappointed.

Kind Regards,
Keith Max
Head of Online Operations
Londonmagicstore

So nothing lost, just no bargain
BTW - is everyone sending them back or what? Doesn't state anything on the email.
Last edited by bev309; 19th April 2012 at 03:16 PM.
19th April 2012, 03:21 PM |#326  
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I posted mine back before I knew I was issued the refund. If I did, I wouldn't of bothered sending it back!
19th April 2012, 03:55 PM |#327  
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Of Topic

Is this forum pages slow to load, and scrolling down while the page is loading is very jerky, I have tuned all flash off, but it`s just the same.

Is the site just overloaded???

Thanks

John.
19th April 2012, 04:55 PM |#328  
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Quote:
Originally Posted by bev309

Finally managed to email them - was having problems accessing the site through Chrome for some reason
Just checked my email & have had the standard refund reply -


Dear Sir/Madam,

I regret to inform you that unfortunately we will be unable to fulfill your order for this item, as due to some technical issues with our order system, this item was incorrectly listed for sale under the wrong product.

I have refunded your payment back to the payment method used to pay for the purchase, this should be credited back to your account within 3-7 days (depending on your bank).

I am very sorry for any inconvenience caused by this. Please know that our team are working to resolve this issue ASAP so no further customers are disappointed.

Kind Regards,
Keith Max
Head of Online Operations
Londonmagicstore

So nothing lost, just no bargain
BTW - is everyone sending them back or what? Doesn't state anything on the email.

Yep. Same here. Another Play.com order, another disappointment. Every. Single. Time. >.<

Anyhow, on a brighter note, I e-mailed Case-Mate to see when they were planning on releasing their fine range of cases in the UK, and got the following response;

Dear Will,

We should have cases in by the beginning of next month. We will have Barely There, Tough, Creatures (Mike the Droid) Pop, Brushed Aluminium, Screen Protectors, and Emerge cases.

Please let us know if you have any additional questions.

Regards,

XXXXXXXX
Customer Xperience Group - Case-Mate Europe
eusupport@case-mate.eu


Looking forward to these. Had half a dozen cases for the Desire S. Always ended up coming back to Case-Mate. Especially looking forward to the Pop Case. If it is anything like it is for the DHD....

Last edited by wnp_79; 19th April 2012 at 05:04 PM.
19th April 2012, 04:59 PM |#329  
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Quote:
Originally Posted by bev309

BTW - is everyone sending them back or what? Doesn't state anything on the email.

No.
19th April 2012, 05:06 PM |#330  
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6 official HC C700 clear cases seem to be in stock from sellers on eBay. Get them while you can.
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