That was rather painless. I called 611 and told them I needed to talk to a Tier 2 tech support. Told them I've been expiring major problems with the Bionic dropping data over the last 6 months. Went into further detail that there have been a few Motorola patches addressing the data issue but it didn't help and just told them that I was frustrated with the phone. I asked if I could exchange to another model and told them I had no problems with my Rezound. They said they could exchange a Rezound for me and I even asked if the Galaxy Nexus was possible and they said they could do that too. I ended up choosing the Rezound though. Shipped via FedEX overnight to me with battery and cover.