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VZW offered me a replacement for my Charge. Thoughts on which one I should consider?

OP standupdad

19th April 2012, 05:15 PM   |  #11  
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I got offered a bionic and a resound. I took the resound so much better. Never buying Samsung again but might change with gs3 lol. Took me a while to get used to the screen still kinda miss amoled but the GPS is so much faster screens easier on my eyes I think amoled stressed my eyes more than lcd. Only negative so far is battery life seems worse on this phone but I'm always around power so no biggie. Phone feels better in hand and did I mention fast. So yea my vote got to rezound and imo much better than a nexus.

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19th April 2012, 06:36 PM   |  #12  
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Quote:
Originally Posted by mefloump

I can't get them to offer me anything but another charge. I'm already on my 5th cln charge. What number or whom did you email to get the offer?

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5th phone? That's rediculous. Here's and edited version of what I posted over at AC about how I got my 3G Fascinate changed to a Charge. Also, I'm at work, so my editing of my own words may seem a bit erratic. I'll apologize ahead of time.

Quote:

I previously used:

•ivan.g.seidenberg@one.verizon.com
•lowell.c.mcadam@one.verizon.com
•thomas.j.tauke@one.verizon.com

in an executive email carpet bomb and got someone from the executive level customer service to contact me for my Fascinate replacement to give me a Charge. Note a couple of things in how to perform the email carpet bomb before you write your own, and be firm about what you want. I stated that I wanted a retail box, not certified like new, replacement and received it.

Basically, when you carpet bomb these folks, one of them has the issue assigned like a normal tech support ticket that requires someone to RESOLVE your issue. In the course of my resolution, they asked me to cough up $100 and a 2 year renewal to my contract. I said no. Then $50 and a 2 year renewal. Then $0 and a 2 year renewal. Again, I said no. I was not going to accept this as anything less than a warranty replacement with a better device.... and I won. In about an hour, she was shipping me a new Retail box Charge, and though she had to make the modifications that kept my account as not needing a 2 year renewal (which required me to make a call-back to fix the renewall/contract issue because that really was the only ).

So yes, you can get what you want as long as you are firm in your consumer advocacy beliefs, command and don't demand.

All of that said, I'm on my 4th or 5th Charge since September, and the first heated up so hot that you could fry an egg on it; then replaced by another Retail box Charge where the ear piece is went out. At least the next two phones were heat for one, and audio for both. There are even known issues that nobody is publishing, like the audio equalization/modulation and data connectivity staying enabled (which may be resolved per the last patch). I say this because if you can get them to acknowledge the Verizon documented issue with the Samsung device, you might gain yourself some more leverage. Also, if you note an accent in the person's voice, ask them where they're from. Catch them off guard.

Is that a NY accent I hear?
Yes.
Really? What part? I was born in Brooklyn.

yadda yadda ... talk about Sabrett hot dogs, Carvell Ice Cream, Knishes, etc.

"I detect a Southern accent." Same type of dialog as above, just make it match something from the South because they could care less about Sabrett hotdogs and Carvell ice cream, but no matter what, slow down. When you recognize that you're dealing with someone from the South, they don't like rushing through a conversation, and LOVE to chit chat/socialize before business. Talking about golf, whiskey, and the smell of cow pastures irritating you come to mind when I needed to just get the guy to sign a piece of paper so I could leave his office come to mind.

I've lived all over the US, and when you acclimate your speech and mannerisms to the person you're trying to mimic, you actually gain a semblence of control and can lead them if you do it right. I don't state or say this key information lightly. It can be the difference of getting another Certified Like New phone, or you getting them to give you their direct email address, phone number, ext, ect ect. More flies with honey and all that.

Note that nowhere in my documentation did it state that I had to install USB drivers on any Windows based PC or laptop before using the USB to charge my phone. Consider this MANDATORY!! Not all USB ports output the same voltage, and the drivers help to regulate this. This is why my first Charge overheated to the point of overheating. This bit of oversite seems to have gotten their attention. They may tell you that its not hard to see why you had USB issues by not installing drivers, but insist that they note that you do not use the PC USB ports to transfer data. You use them for charging your phone only.

Good luck to anyone that needs to beat on Verizon to do the right thing. If you need, I can even send you a copy of the bloviated email I sent to the executive team that got me these results. Just make sure that you PM me for it, as I can only rarely come back here and play in the XDA sandbox. Just brought home one of them there newborns from the hospital, and after taking two weeks off and then going back to work, my ADHOCDD is in overload.

SuD

PS If you want to learn about effective email carpet bombs, the Consumerist has greate info.

You may have to do a little bit of work, but my EECB's always get attention, and nearly always get exactly what I want. And "What you want" should be considered BEFORE you contact them. They'll ask you straight out... "What would satisfy you today?" Know that what is, don't expect the Stars when all you deserve is the moon.

In the past few weeks...

$33 refund from Sears, and they felt inclined to give me an additional $30 GC for the store.
$30 GC for another store that understood why I didn't believe that I should have went to another one of their stores to fix an issue.
I just wish that I could EECB about my Ex-Wife. I'd like a redux.
Last edited by standupdad; 19th April 2012 at 07:12 PM. Reason: spelling
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21st April 2012, 03:14 PM   |  #13  
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Take the rezound. It is hands down the best on that list, maybe even the best phone available, period.

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23rd April 2012, 11:34 PM   |  #14  
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Well I took the Rezound so i am off to learn all there is. I needed to get away from Samsung if for no other reason just to try something new.

If I hate Sense 4.0 (I cannot go without flashing the latest and greatest) I can always come back to Sammy with the GS3 or whatever they want to call it in a few months.
23rd April 2012, 11:50 PM   |  #15  
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They just released an S-OFF method for the Rezound, so the dev community should explode. Have fun! Wish I could join you..

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24th April 2012, 01:18 AM   |  #16  
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yeah i have been trying to read up on it all. So much different than sammy and even the TB I used for a few days.....but that is progress I guess.
25th April 2012, 01:45 AM   |  #17  
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Well, I just got off of the phone with them, and I'm getting the Rezound much to my chagrin. I was really hoping that they'd turn the table and reconsider the Nexus. In the end, they wouldn't because...

It had a dual core processor.
+Ummm, so does the Rezound

It's got a worse camera.
+ ummm, shouldn't the downgrade be my choice?

It has internal flash vs external.
+ Whatever.

Maybe I'll canvas Craigslist got a trade. I wanted the Nexus because I got into stoop development last year and am about to jump back in. What better phone to have than the nexus?

With my contract coming up in November, I'll have the Rezound and whatever Sam's is selling for a buck on Black Friday. I just hope that it's not a Rezound.

Thanks for the input folks. I'll be heading over to the Rezound forum to start reading up. At least they're giving me a week to 10 days to test run the Rezound.




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25th April 2012, 02:45 AM   |  #18  
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You could try to go to a store with it, say you don't like it and ask if you could get a Nexus instead.
25th April 2012, 04:57 AM   |  #19  
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So i take it that everyone feels about the same in that the Rezound is the better phone through Verizon?

I am currently going through the same process with them about this phone sucking. They offered me any phone they have besides the new RazrMaxx.

So ive been stuck between the Rezound, Nexus, and Razr.

Any one have any thoughts between those?
25th April 2012, 12:23 PM   |  #20  
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Rezound.

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