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Refund of tablet

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gooser91
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Default Refund of tablet

I have some questions to anyone who has returned their tablet to ASUS for a refund.



1. When did you get a refund?

2. Why did you refund/What did Asus say?

3. Who organized your refund?



I have swapped out my Prime 3 times with Asus, and on my fourth and last swap, I received a tablet with dead pixels and EXTREME light bleed. It seems to me that Asus is using extremely low quality displays in this tablet.



So, I initiated a refund, and haven't heard anything since I gave my information.



Wonder how long it takes to hear back about sending the prime in? My prime and dock are sitting with me in their boxes, but I haven't heard anything about shipping it back?



Thanks!
 
rcatron
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I should think that, being on your 4th prime, they should respond - and refund - immediately and with no questions asked.

Sent from my Transformer Prime TF201 using Tapatalk 2
 
almightywhacko
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Four Primes?! Why did you even bother?
 
gooser91
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Quote:
Originally Posted by almightywhacko View Post
Four Primes?! Why did you even bother?
Haha i wanted the prime so bad. But I'm not paying 650 for it unless its perfect, so I tried and tried. Believe me I'm at the very end of my limit with this tablet.
 
jh120
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I got a refund check a few days ago. My HDMI port stopped working, my dock wasn't assembled right and clicked a bit when you held it, and I had the standard GPS and WiFi issues. I had initially emailed ASUS's "escalation mailbox" and didn't get a reply for a long time so I PM'd Gary Key (the ASUS rep on this forum). He put me in touch with Hai Trat who offered me the refund that I'd requested. I emailed him copies of my receipt and within a few days I was told to send the tablet to their Fremont CA office with a prepaid Fedex label. I was issued an RMA number but it never worked with the RMA status checking site. Hai said I could contact him for status updates, and he was always very responsive. I sent it in on March 29 and got my check April 16. Compared to some people's refund experiences on here, it seems like mine went unusually smoothly...
 
MK17
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Mine also went pretty well. I sent in my Prime and it sat in RMA for over a month. I contacted Asus and told them I was expecting more of a 14 day turn around. He told me he would get back to me (yeah right... right?).

The next day (Friday) I got an email stating that they were having a parts supply issue and would refund me. On Monday I received a call after I didn't reply asking if I had got the message and considered the offer. He talked me through different options and scenarios and I told him that I would think about it and get back with him soon.

A couple days later a Prime became available on Amazon so I took it and immediately started my refund procedure with Asus. I sent everything back and I waited a week after it arrived at there facility to call (mostly because I was busy). I received a prompt reply that the check was in the mail.
 
TheWerewolf
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Unfortunately, Asus shipped many of the first batches to smaller retailers with explicit 'no refund' policies. In fact, my retailer had me sign a waver to that effect. I originally brought it back because of the GPS problem before finding out how common the problem was and they basically said I could send it back to Asus but that could take months... or they could swap it with the next available unit - which, it turned out, ALSO took over a month.

By then I realised the swapping it wouldn't fix the GPS problem so I cancelled the repair request.

Fortunately - GPS aside, it's been working well (knock wood).
 
gooser91
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Quote:
Originally Posted by TheWerewolf View Post
Unfortunately, Asus shipped many of the first batches to smaller retailers with explicit 'no refund' policies. In fact, my retailer had me sign a waver to that effect. I originally brought it back because of the GPS problem before finding out how common the problem was and they basically said I could send it back to Asus but that could take months... or they could swap it with the next available unit - which, it turned out, ALSO took over a month.

By then I realised the swapping it wouldn't fix the GPS problem so I cancelled the repair request.

Fortunately - GPS aside, it's been working well (knock wood).


I am refunding it through Asus, not a retailer.

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