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Samsung Warranty Replacement

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-EViL-KoNCEPTz-
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Originally Posted by zuluturtle View Post
Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.
The worst part of asurion is they have no QC on what type of refurbs they send out, most of the time you get some kind of crap phone with more problems and aesthetic damage than the one you're having replaced. This is one reason why I don't have asurion or TEP. The other being that all my electronics are covered under my homeowners policy and any portable electronics (cell phones, laptops, PSP, gameboy, mp3 players etc) are covered in and out of the house from loss, theft or damage. I pay nothing extra on my premium and my deductible is $50 per device. If anything happens to my device (no matter what or what kind of device) instead of paying asurion or sprint my money up front, I file a claim with my insurance company, and 3 days later I get a check for the full MSRP of the device less $50. So if my phone is $600 off contract I would get a check for $550 which I can do whatever I want with. I could add my $50 to it and buy a brand new phone or I could cash the check buy a used device and pocket the difference. What makes it even nicer is my insurance payment are direct deposited to my bank account so i don't have to wait for a check to clear, and I get my funds in 12-72 hours depending on the time/day I filed my claim.

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TonyTurboII
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Originally Posted by -EViL-KoNCEPTz- View Post
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom.
Service is refused if the device is not running the correct software, short of a failed charging port.
Sprint Service and Repair Technician
LG Nexus 5 (Hammerhead) - Rebel Alliance 32GB
ROM - SlimKat
Recovery - TWRP 2.6.3.4
Kernel - ElementalX
Unlocked and Rooted with - CF-Auto-Root

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Please note: The postings on this site are my own and do not necessarily represent the positions, strategies or opinions of Sprint.
 
stonesaber
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Originally Posted by TonyTurboII View Post
Service is refused if the device is not running the correct software, short of a failed charging port.
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
 
TonyTurboII
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Originally Posted by stonesaber View Post
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
I mean I don't care personally and I still work on them myself, but the word from above says otherwise. Seems to vary day by day though.
Sprint Service and Repair Technician
LG Nexus 5 (Hammerhead) - Rebel Alliance 32GB
ROM - SlimKat
Recovery - TWRP 2.6.3.4
Kernel - ElementalX
Unlocked and Rooted with - CF-Auto-Root

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Please note: The postings on this site are my own and do not necessarily represent the positions, strategies or opinions of Sprint.
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