Oh, and this wasn't a phone of either of our choice, Verizon kinda forced it on her. She had her phone stolen at work and Verizon offered to give her this phone for a price, but give up her upgrade next yr and sign a 2 yr agreement. When we tried asking for another phone, we got a firm "we can't do that." I know, really bad deal... I may try calling on her behalf to get that straightened out tonight.
But in case we're stuck, I was just curious about the problems.