Now, I'm being referred to their "Level 2 Department"... We'll see how this goes. I'll post up the full chat log later. Updates to come.
13:39 - Just got transferred to India. They must be getting serious!
13:51 - India is reporting that since I'm rooted, I can't accept 5.7.906 (Lie, it's been done many times), except that, according to them, my MEID shows 5.7.906...? He gave me a case number and then I said I'll RSD to 5.6.890 and call back from a stock system and not ICS.
So, I can't accept it, but I'm running it, but I'm actually not, because it bricks me... Thanks Moto.
14:33 - Back on the phone with Moto, now from box stock 5.6.890 flashed with RSD. She keeps telling me I'm rooted. hehehe No, I'm not. I was 20 minutes ago, though.
14:35 - This lady is telling me 5.6.890 is the latest, after India told me 5.7.906 was. Get your **** straight Moto.
14:59 - They're elevating me to a higher level of support.
15:12 - Level 3 support will be calling me back soon. Level 2 guy said he "definitely learned something today" after I told him about pulling builds from the servers and flashing them through stock recovery.
Here's the chat log... (Replaced my name with "Me".)
Rez: Hi, my name is Rez. How may I help you? Me: I have a question about the wireless radio in my Droid 3. Me: It's unable to accept signed images pulled from the Moto Development servers Rez: Do you mean cannot open signed images from Moto Development's website? Me: When I try to flash the 5.7.906 firmware update that is now shipping on refurbished D3's, the phone fails to flash the update. Rez: I am sorry to hear that. Let me do my best to help you with that. Rez: Can I have the serial number of your phone, please? Rez: On your dialer, please enter *#06#. Me: One minute. I just pulled by battery thinking it was under there. Rez: Sorry about that. Me: No problem Me: **REMOVED MY MEID** Rez: Thank you. One moment, please. Me: Ok. Rez: Thank you for holding, my apologies for the delay. Me: Just lost power. Give me one minute to tether data so I don't get booted. Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection. Disconnection in 240 seconds. Connection resumed. Me: Are we still connected? Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection. Disconnection in 240 seconds. Connection resumed. Me: And power came back on already. Rez: We are, “Me”. Rez: Did you receive my last message? Me: I don't believe so. Rez: Does it show any error message? Me: When I try to flash the 5.7.906 update? Me: From Android Recovery, I select "apply update from sdcard" then get... Me: ---Install /sdcard... Me: Finding update package... Me: Opening update package... Me: Verifying update package... Me: Installing update... Me: assert failed: motorola.motoflash("/tmp/bp.img") Me: E:Error in /tmp/sideload/package.zip Me: (Status 7) Me: Installation aborted. Rez: Did you try to power cycle it like turn it off and on? How about remove and reinsert battery? Me: Yes. I've even wiped data and successfully re-installed system version 5.6.890 with RSD Lite. Rez: I see. But it shows here that your software version is already 5.7.906.XT862.Verizon.en.US. Rez: What we can do is factory reset the phone, “Me”. Me: That's very weird. When I install 5.7.906, I get that whole error I posted above. Rez: The last option we can do is reset the phone. I can send you the instructions within 2 minutes via email after our chat and you can always check your spam or junk mails. Me: I've wiped data many times. I wipe data, install 5.6.890 with RSD Lite, boot into Android Recovery, and then try to install it and it fails. File attachment upload has started. The file IMG_2355.JPG (5854.95KB) was received. (Photo of error on screen.) Me: This is what happens when I install over box stock 5.6.890. Rez: Let me refer you to our Level 2 Department, “Me”. Can I have your physical address and contact number, please? Me: You mean street address and cell phone number? Me: Removed my address and number.