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[Q] Need to unroot for Sprint tech support

OP Bhouse22

29th April 2012, 05:06 PM   |  #1  
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Hey all,

So my HTC Shift has been experiencing problems such as the screen not working and the power button sticking and I've decided it is finally time to take it in to Sprint and have them fix it. But I am worried that due to me rooting the phone and installing a custom rom they will refuse to fix it.

Previously I had rooted my phone and installed Cyanogen 7(with Clockwork Recovery Mod) on my phone. But last night I reverted back to a backup rom img(one that I made prior to switching to a custom rom) via Clockwork and I then performed a factory reset. It doesn't look like I have super user access from the adb shell anymore and the phone boots up into the stock img I had prior to switching.

So am I good to go on taking it to the Sprint store or do I need to do anything else such as replace Clockwork with the stock recovery?

Thanks for any help!
29th April 2012, 06:06 PM   |  #2  
YoungCorruptionV2.0's Avatar
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Always unroot before taking it to sprint. I'd run an ruu if I were you

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29th April 2012, 06:30 PM   |  #3  
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Quote:
Originally Posted by YoungCorruptionV2.0

Always unroot before taking it to sprint.

How can I tell for sure if it is unrooted? The only ways I know how to check are to try and use the su command on the adb shell or in the terminal app.

Sorry, I am still rather new to all of this.
Last edited by Bhouse22; 29th April 2012 at 06:39 PM.
29th April 2012, 06:44 PM   |  #4  
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Boot into bootloader and see if it says s-on or s-off. S-off means your rooted and s-on means your not rooted

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