I am just now trying to install the update as well.
I've installed and uninstalled SEVERAL times and have redownloaded it twice, and I'm getting this same damn message every time.
Now the very first time I ever tried it, I did get it to open up, but when my device connected it didn't do anything. So I exited and tried again, and that's when it all started happening.
There is literally NO ANSWER regarding this problem online. Someone asked Samsung, and all they said was "Please read our page on how to install it" and linked to the install page. This is such BS.
Any help at all would be greatly appreciated. Would like to actually officially up to GB.
Long story short...I need to put official GB on my Infuse.
It connectes to Kies, downloads the files, and then i get a page that simply says sgh-i997 could no be upgraded. And it tells me to try again.
Any ideas? I upgraded before and no problems. Will root mess with kies update?
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