If you, OP, say you are not one to cross, well then i am very sorry to tell you but hey HTC just did it to you twice!!
HTC is taking you for a ride brother sending you from the closet to the wall, although i appreciate your efforts it is very telling that HTC claims:
"Some minor quality fluctuations are not unusual in consumer electronic manufacturing and there have been a few, isolated reports of this issue."
"HTC knows exactly whats causing these issues yet they need to continue to investigate and work to resolve all reported issues."
How should we call it? Like in a lot of empty shallow promises, i just prefer to call it by its name, it is called a SHAM spelled in capitals.
These meaningless petitions, class actions and HTC fame for making empty promises date back to around the HTC Kaiser Tytn 2 release, and that was 2007.
Very sad that in my humble opinion HTC hasn't learned or changed anything since then.
Why is it you think HTC shares are ever plummeting? It is certainly not because they have such a legendary quality control or after sales and customer support.
"If it walks like a duck quacks like a duck changes are it is a duck."
I am confident you were right on the button with you're statement:
" It is clear to me that HTC are not taking this issue seriously and have no interest in users difficulties. Their email as good as says that we should all return our devices.
This is, in my opinion, a calculated decision to allow the faulty units to continue to be sold as it will be cheaper and easier to repair them once they have worked out the problem than it will be to deal with it in a conscientious and pro-active manor.
So where are we, HTC accept it is a known problem and it is common enough that all the staff at chat AND phone support now seem to know about it but they don't know if it's hardware or software, there is no information about time scale or what they intend to do in the event that it is hardware. I am of the opinion that this is a hardware issue, if something in software were causing the screen to flicker it would be all handsets and we would have seen some kind of pattern by now, I believe the bulbs for the back-light simply flicker intermittently with the effect being more visible on certain colours.
My advice to you all is to return your handsets, not for replacement, but for refund, and to await further news. If not, in my opinion, you face the possibility of being left with one option, repair at some unknown time in the future once they know what is causing it, in a long queue and facing possible shortage of parts. Don't forget, you've all got the new cut down sim cards now which are useless in most other handsets as well so ask your carrier to send you a new one!
I am very sorry people, I have let you all down. I was led to believe by Robert Collins that some meaningful statement would come of this.
I am trying to get some decent UK press coverage of this, they deserve it. I am not one to cross, they would have been better off teling me they were not interested in my list of names from the off and redirected me to support. It's a red rag to a bull now.
I also had a bit of a battle on my hands dealing with T-Mobile. They did not want to accept my handset as a return simply because "this is not a known issue" parrot style, like he was reading it of a screen. What's that got to do with it anyway? I am within my 28 day statutory return period. This leads me to believe it is very much a known issue and they are loathe to accept returns on it because they know they are going to loose a lot of money."
It is funny and ironic what a YES man can do to change your opinion a 180 and back again, he only has to apologize in a pathetic manner and put words in our mouths and vise versa and all is gud, YES sir that will get me my 600 bucks back for sure!
With the SGS3 release breathing down their necks, HTC can not and will not afford massive returns on their flagship model because the admission that it is a faulty device, it would be kind of a death sentence to them and they will see their stock come crashing down on them even harder and faster then they could have ever imagined in a mio years.
Last edited by ib3x; 30th April 2012 at 09:41 AM.