Originally Posted by sitizenx
What?! What law school did you go to? If you have a contract it doesn't matter whether you are a buyer or seller. The contract must be honored. Get a refund on that mail order law degree.
Please explain to everyone WHAT CONTRACT did anyone on this thread get that is legal and binding that said they would get their phone unlocked after purchase?
How many contracts have you read that say that what the contract states is what is legal and binding any any other things inferred or implied are null and void?
Verbal contracts aren't worth the paper they arent written on. You will NEVER get an AT&T person in to court admitting he said you could so you are dead in the water. He said she said without witnesses are unenforceable.
Again, as I said. When I am doing something with a company that differs from the norm I get the facts from the people who actually make the effort rather than salespeople. I get names and dates and record that info. Guess what. When the store manager says "Who did you talk to?" I can actually answer that question! 99.9% of the time I get what I was after in the first place because I take those steps. The other .1% I get a refund. It's that simple. Document names/times and the facts of the situation.
"I thought..." "He said..." "I wish..." "They are scumbags...." won't get you anywhere. Deal with the people in question PROFESSIONALY and not be "that" irate customer. Have all the facts at your command including names of who you spoke to with regard to the situation and be persistent. When they say "Sorry... nope...." ask to speak to their manager. When the next step is management off premises demand that number. 9 times out of 10 the in store manager will NOT want that to happen and try to accomodate you.
Here is a For instance that has to do with AT&T......
Several years ago I was not at the end of my two years on contract but WAS eligible for upgrade. I went in to change my wifes phone number on her cell to our housephone as we were cancelling home service. I made it clear REPEATEDLY to the genius sales guy that I did not want to proceed if this would in any way shape or form renew my contract or effect my upgrade status. Long story short because it was in HIS best interest to renew me and collect commission that is what he did. So 4 months later when the phone came out that I wanted I was not able to upgrade because of what he had done. What made matters worse I was looking to upgrade with walmart because through them the phone was nearly free and AT&T would have been $100.
I went to the store armed with the receipt for the phone number change transaction (which is ALL it said was done FYI) . I talked to the sales people who blew me off and just said sorry you have to pay full price for the phone. I asked for management and got nearly the same answer. So I said "Give me the number of your regional manager..." At that point the manager changed his tune and offered me the in store price and I told him that wasnt good enough. He needed to make my account eligible for upgrade again because of Walmarts price. In the end he gave me rebate paperwork that made the phone free (after the six to eight week wait for rebate).
Another recent example dealing with the Lumia. I went in to the store a few nights ago because of the rattle. A game I started playing was cycling the buzzer so fast it sounded like it was going to fly apart... it was ridiculous! I let the sales girl listen to it and she said that for that I had to deal with their phone warranty number. I told her unequivocally no, that I wasnt accepting a refurb phone to replace one that wasn't even 30 days old. She wouldnt budge and I said. "Well, Nokia informed all customers who bought between dates X and Y that they could bring it in for the Data problem for replacment with one that has a firmware upgrade so I want to do that" She had no argument and nowhere to go on that. She went to the back and got me a phone. In the end I didnt switch because I listened to 2 in store demo phones and 3 employee phones and they all sounded the same so there didnt seem to be any point.
Be armed with facts, know as much as you can, be PROFESSIONAL, and don't take no for an answer. You would be surprised how far that gets you.
Good luck geting your phones unlock I am sure it will happen sooner or later. There is just no point in railing on here against AT&T it won't get you what you want and threatening lawsuits is futile.
HTC One X (original from AT&T)
Asus Transformer Infinity TF700T
Asus Transformer Prime TF201 - Now in my daughtes hands
Former Devices: Nokia Lumia 900, Samsung Focus, Dell Venue Pro (for 2 weeks), Tilt 2, Fuze, Tilt, HP HX4700