Originally Posted by Phateless

Was this for free or did they charge you anything?

Sent from my Sensation using xda premium

It was completely free under the standard (UK HTC) 2 year warranty. In fact HTC even paid UPS to collect the handset at their cost. The only cost to me was 3.5 days without my Sensation.

Originally Posted by tony.wheeler

It was completely free under the standard (UK HTC) 2 year warranty. In fact HTC even paid UPS to collect the handset at their cost. The only cost to me was 3.5 days without my Sensation.

Thanks, I might have to look into this.

Sent from my Sensation using xda premium

Originally Posted by mage3

Bought my sensation in july 2011 and still no dust under glass whatsoever. The thing is I've been using a case since 2 weeks in from the purchase. The case is some kind of silicone rubbery stuff and is not exactly snug fit, but still covers the screen edges.

I have no warranty on the phone though, as i bought it from amazon dealer in the US and now Im back home in Bulgaria. My question is - is the dust under screen inevitable, or only small percentage of handsets get it? Because I really don't want to figure out where to send it for repairs and how much it will cost.

Sent from my HTC Sensation XE with Beats Audio using XDA

Please guys, I don't have access to warranty here, so its really important for me to know what is the chance of this happening.

Originally Posted by laxin

first i had a sensation with an acer screen which got dust underneath, it was also somehow a low quality unit and i really didn't like it, i went back to the store where i bought it and told them about the problems i had with the phone. they replaced it with another one and the first thing i immediately realized was how beautiful the screen quality was on the new one. the second unit had a sharp panel and none of the problems which i mentioned before. therefore my conclusion is, that the units with an acer panel are lower quality than the ones with a sharp panel

Not true. I have had phones with both panels and both had dust. Sharp is more true colors and the Acer is over saturated. I actually prefer the Acer. Sharp looks dull to me.

Sent from my HTC Sensation 4G with Beats Audio using xda premium

Originally Posted by mage3

Please guys, I don't have access to warranty here, so its really important for me to know what is the chance of this happening.

Do the silicon seal and never look back.

Sent from my HTC Sensation 4G with Beats Audio using xda premium

Are there any users from India who faced this issue? What did you guys do about it? Were you asked to take it to a service center near your place? The thing is, the service center here is far far off, it's in another city :|. Thanks in advance!

I debated getting a sensation as they had them on sale on Negri, but this dust problem kept me from doing it. I know you can seal the screen with silicone, but I always thought it was stupid that you had to do such a thing for an expensive phone. I ended up not buying it. Still wondering if I should have gone for it or not.

maybe

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Originally Posted by mrsatan

I debated getting a sensation as they had them on sale on Negri, but this dust problem kept me from doing it. I know you can seal the screen with silicone, but I always thought it was stupid that you had to do such a thing for an expensive phone. I ended up not buying it. Still wondering if I should have gone for it or not.

in us and this hasn't happened to me. It may or may not so it depends on your luck.

Hello, i want to tell you my story.

After 4 months, my Sensation started to have the "dust problem under the screen" and the sound speaker distorced at higher levels problem.
So i decided to send it to HTC, my warranty was still ON.
Today after 10 days i received it back, and it has THE SAME PROBLEMS as before.
They did absolutely nothing and i'm so disappointed about HTC.
My speaker is still distorced at higher volumes, the screen still has dust inside the screen, nothing changed.
I'm really angry, i've read in this forum that most people who sent their sensation back got the screen repaired and the dust problem gone, but that's not my case.
I'm going to call them again today, i hope i can solve something.

EDIT: the only thing they did was a Software Update. But i already had the latest Update !! WTF.

Sent my phone in like 3 months ago for repair because it had dust underneeth the screen. Now guess what: the problem is back! Noticing the first spots of dust on the top.