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Interesting stance on the Spen from Samsung

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dafreaking
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#41  
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I can add that this so called mouse pointer function does work for me on Photoshop touch. I am assume it works for others too..
 
imilka
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I have the same problem and I've already ordered new S-Pen... Seems I had to try to contact Samsung support first

Quote:
Originally Posted by dafreaking View Post
Hmm... I am on CM 9 v1 and I don't see this mouse pointer ever
I have disabled that.
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RudiRulez
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Dear Mr Pickering,

Thank you for contacting Samsung and I have pleasure in providing the following assistance.

Iím sorry your S Pen has become faulty. I can understand your disappointment about this.

Iím happy to say that Iíve requested for a replacement S Pen to be sent to you. It should arrive within 5-10 working days.

I hope this outcome is acceptable to you.

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards,

Richard
Online Support Team
SAMSUNG Customer Support Centre


I guess I'll just have to wait and see, I'll make sure to post here when and if it ever arrives.
 
DANIELWHITT
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(Last edited by DANIELWHITT; 25th April 2012 at 09:44 AM.)
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Hello, This was the only email i sent to Samsung about my s pen and this was there first reply,

Perhaps people should stop being so nice to them

Hello Samsung

Im having trouble with my Samsung galaxy note, the phone is working fine but the s pen that came with my device is driving me nuts. The s-pen is basically falling apart, the top of the pen which secures the pen into the phone keeps coming off. The pen is registering touching the screen when its not even touching the screen and the grey button on the side only works when it feels like it. Given the amount of money i have paid for this device i find it an absolute disgrace that the main selling feature of the phone is the large screen and the s-pen and the s-pens build quality is shocking. I buy an awful lot of Samsung products and don't expect them to fall to bits after two months of using it.

Your help in this matter would be greatly appreciated,

PS

All the phones software is up-to date and has been reset on multiple
occasion the see if this solves the problem but ultimately fails to do
so

Here is the reply i got four hours later

Dear Daniel,
Thank you for contacting Samsung.
I'm sorry your S Pen has apparently became faulty. I can understand your
frustration about this as you only purchased the handset very recently.
I'm happy to say I've arranged for a replacement S Pen for your handset
to be sent to you. It should arrive within 5-10 working days. I hope
this is acceptable to you.
If you require any further assistance, please contact Samsung again and
we will be more than happy to help.
Kind regards,
Richard
Online Support Team
SAMSUNG Customer Support Centre

And my pen turned up this morning four days later.
Result

And is now working an awful lot better than before
 
Arkymedes
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This Richard seems to be a nice guy. If you want an S-Pen, ask to talk to him lol.

"All phones in right size proportion"
 
dafreaking
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Quote:
Originally Posted by imilka View Post
I have disabled that.
Thanks for clearing that up.

OT: What a great rom! first time with any rom that i haven't had a random reboot!
 
RudiRulez
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Update: Samsung phoned me up the other week to confirm which colour pen I needed, then just today my new S-pen arrives, only difference from thee original is that it has a grey button.....oh and......IT WORKS!

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