I ordered through wirefly. And after seeing this thread, thought I would give it a shot.
I am a AAA member but for some reason, I think the rep entered "AA" employee discount. So I am getting 12% a month off, while AAA is 10% off. So first rep i asked her to waive the activation fee, and she said she couldn't. I was extremely nice about it.
Then I asked to be transferred to client services. When I got there, I asked him about renewal discount. He said that was over last year. He said "I see you have AAA discount"
, okay whatever I played along. Still he couldn't waive the activation fee (most likely cause its AA not AAA).
He said, "have i answered all your questions?". I said "yes, but i am still not happy". I didn't raise my voice, just a matter of fact. He put me on hold to talk to manager. Came back with you can trade your OG Evo for $70 buy back at Sprint store. I told him I wanted to keep it as back up, so no go there. Again he put me on hold, to talk to manager. He said, "he would waive the fee if i ordered the LTE with them. I said "unless you price match to 120$, no chance".
So he put me on hold one last time to talk to a "Specialist"
Finally, he came and said "I can do one last upgrade fee waiver". And after that they would put a block on credits in the future for fee waiver. I said, "sounds good to me". And I assured him I would give all "5s" on the feedback questionnaire, when Sprint calls me. I think he thought I was gonna give bad scores, so he tried his best to make me somewhat happy.
So he noted my account about waiving the "upgrade fee", and I have to call back to make sure they credit it to my account. We shall see if this actually happens.
One thing I was getting confused about was, he kept calling it "upgrade fee" not "activation fee". I confirmed the amount was $36. Weird, but hey another 36$ saved.