Yup, create a thread on http://www .consumer courtforum.in/f50/ (remove spaces) and others will follow. No need to ask any lawyer. If we succeed we all can get full refund, or even indemnity for the phone (OR maybe nothing ).

Originally Posted by kajal_palpara

I am with you.. But How to proceed? Have u talked to any lawyer?

Originally Posted by ivAnash

Lawyers and all that is a mess.. Just file a complaint at the consumer forum and we'll join u on the same complaint..

One thing I know for sure is that they won't give you any refund or replacement through the service channel. Their service managers are like collection agents they'll even harass you so that they don't have to give you a refund/replacement.

I sent them a legal notice more than a week back but haven't heard back from them. It's been about three months since I am pursuing this issue. But, I am yet to file a complaint in a consumer forum.

As I said earlier a class action lawsuit will substantiate everybody's claim. I'll try and get some professional legal advice and get back to everyone of you through PM. Thanks for showing support!

Originally Posted by santoshsadani009

Yup, create a thread on http://www .consumer courtforum.in/f50/ (remove spaces) and others will follow. No need to ask any lawyer. If we succeed we all can get full refund, or even indemnity for the phone (OR maybe nothing ).

Thanks for the link, is it an official consumer court discussion forum? All, I have seen is people making complaints without any follow up.

Update

Me and my lawyer had a long chat with Mr. Sumit, Area Service Manager at Samsung, Delhi (you can find his contact details via google). He blatantly refused receiving any letters and notice and also said that they won't be providing any refund or replacement even though it's a recurring issue. Therefore, I am proceeding with the case in the Consumer Forum.

Anybody interested in doing the same can contact me here or via PM. I have contacted a few people on the consumer court forum as suggested by santoshsadani009. (There are many many people with the same problem and Samsung is shamelessly refusing that the problem exists). I'll be glad if someone from Delhi NCR comes forward and joins me in the lawsuit.

Originally Posted by Ulfric

Update

Me and my lawyer had a long chat with Mr. Sumit, Area Service Manager at Samsung, Delhi (you can find his contact details via google). He blatantly refused receiving any letters and notice and also said that they won't be providing any refund or replacement even though it's a recurring issue. Therefore, I am proceeding with the case in the Consumer Forum.

Anybody interested in doing the same can contact me here or via PM. I have contacted a few people on the consumer court forum as suggested by santoshsadani009. (There are many many people with the same problem and Samsung is shamelessly refusing that the problem exists). I'll be glad if someone from Delhi NCR comes forward and joins me in the lawsuit.

If i could, i would have followed you on the consumer forum even though being from different city. But fortunately (Or unfortunately ), I don't have the pseudo reset problem, which is the major problem for this phone. But i do have the push notification problem, and that's why I don't use my primary email with my phone and its really annoying to have to start the PC everytime to check emails.

Anyways, go ahead with the consumer forum website, i think its the best idea because i have seen companies such as nokia responding to the queries and problems on the forum.

Originally Posted by santoshsadani009

If i could, i would have followed you on the consumer forum even though being from different city. But fortunately (Or unfortunately ), I don't have the pseudo reset problem, which is the major problem for this phone. But i do have the push notification problem, and that's why I don't use my primary email with my phone and its really annoying to have to start the PC everytime to check emails.

Anyways, go ahead with the consumer forum website, i think its the best idea because i have seen companies such as nokia responding to the queries and problems on the forum.

I am actually filing the case in my local consumer redressal forum. You can still support the case by providing a written statement that you face the issue. I'll attach it with my documents as a proof and will ask for proper compensation to all the affected users.