HTC One X's part of touch screen not working at all

golu12 · Jun 4, 2012

I brought my HOX about a month ago, no issues at all after updating to 1.28, no built issues zero software issues, it was perfect.
But today morning i installed a game and tried to touch the menu bar(the vertical bar with 3 dots just above capacitive buttons) and it does not work.

Not only in the game but everywhere you try to touch that area nothing happens.
This problem is not only limited to the menu bar, but also till very slightly above it.

The 1.29.7 update for asia just came out, i thught this would fix it but it didnt.

Tried to factory reset but still doesnt works.

Is this a hardware problem? Should i take to htc?
And do you think i will get a replacement or a repair job done?

Also, i have never dropped the phone even once, it was aways in soft silicon case away from any rough use. In fact, it has hardly been used.

Thanks

iTeeXDA · Jun 4, 2012

I would send it right back to HTC for a replacement.

stjs · Jun 5, 2012

Exchange it. I had a simular problem with mine but it was the top of the screen that stoped working. In the end I had to get a exchange.

Sent from my HTC One X using Tapatalk 2

daz1uk · Jun 26, 2012

Same problem here, but I've unlocked mine voiding my warranty : (

fiendmish · Jun 26, 2012

Defo not fixed with firmware updates as I had the same issue with my first one and had to return it for an exchange

ozkarah · Jun 26, 2012

had the same problem and gone for a replacement. I have tried many things with the guidance of HTC support center none worked.

suttosnax · Jul 4, 2012

same problem here
took it back to shop where it was purchased from, it took over 6 weeks for repair centre to return it.
just got it back today and the problems are still there
im sooo unhappy with this phone.
ive emailed HTC and waiting on a response.
i want a new one or my money back.

DanceOff · Jul 4, 2012

SO SAD

IF YOU LIKE MY WORK, THANK ME BY THE BUTTON BELOW

death__machine · Jul 4, 2012

@op take it to htc, there's a really good chance its a hardware problem.

rishabho1 said:
SO SAD

IF YOU LIKE MY WORK, THANK ME BY THE BUTTON BELOW

Wtf kind of a reply is that.

harmonikas996 · Sep 9, 2012

I haveproblem too.

I start phone in Safe mod and enter in HTC Function Test v3.01.01g (*#*#3424#*#* - that is code entered in dialer).

What to do?

Just see pictures and you will see problem.

When is phone on Safe mod and on charger no probs. :S

Thanks!

ste1164 · Sep 9, 2012

Id send it to HTC seems like a hardware issue.

dark61 · Sep 27, 2012

On phones with this problem , using the asia rom?
i have asia rom this problem on my phone but in safe mode my phone works perfectly
I think the software problem

Jammo · Oct 7, 2012

harmonikas996 said:
I haveproblem too.

I start phone in Safe mod and enter in HTC Function Test v3.01.01g (*#*#3424#*#* - that is code entered in dialer).

What to do?

Just see pictures and you will see problem.

When is phone on Safe mod and on charger no probs. :S

View attachment 1314306
View attachment 1314307

Thanks!

I am expireincing the exact same problem, except the non working part of digitizer is just above the middle of the screen. Is flashing a new ROM would fix it? I think i have nothing to loose, since i cannot send my phone to AT&T because i bought it used on ebay and i live in Canada. I guess it could be 50% chances ROM issue, my old Sensation was having a speaker issue, witch was playing very weak, i sent it to HTC and they flashed a new ROM, it got is spaeker fixed.

Michealtbh · Oct 7, 2012

I too had this problem although it was intermittent. Sent my HOX to be repaired on Thursday, waiting to hear back.

nitin.gk@gmail.com · Nov 2, 2012

Michealtbh said:
I too had this problem although it was intermittent. Sent my HOX to be repaired on Thursday, waiting to hear back.

Did changing the ROM do any good? I have the exact problem on my HTC, bought through craiglist, and am now in India so the warranty won't work. Is there anything I can do to correct it short of replacing the whole LCD?

Your help will be much appreciated.

Michealtbh · Nov 2, 2012

nitin.gk@gmail.com said:
Did changing the ROM do any good? I have the exact problem on my HTC, bought through craiglist, and am now in India so the warranty won't work. Is there anything I can do to correct it short of replacing the whole LCD?

Your help will be much appreciated.

Changing rom didn't help, had to get it repaired

ChaseRxx · Nov 8, 2012

Same problem here.

two months... i´ll try a exchange

TurkzZ · Nov 8, 2012

harmonikas996 said:
I haveproblem too.

I start phone in Safe mod and enter in HTC Function Test v3.01.01g (*#*#3424#*#* - that is code entered in dialer).

What to do?

Just see pictures and you will see problem.

When is phone on Safe mod and on charger no probs. :S

View attachment 1314306
View attachment 1314307

Thanks!

THis seems to of got my 3 capacitive buttons working thanks :laugh: :good:

ChaseRxx · Nov 10, 2012

OMG unlucky....

My second HOX with this problem....

Touch was unresponsive middle part

Reflash, Flash, Stock, Custom none fixes

SumitAggarwal · Nov 16, 2012

Hi I do have same issue as same in screen shot shown I have at&t which does not warenty please help

HTC One X's part of touch screen not working at all

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