Restore phone for warranty exchange

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Hi guys,
Recently the vibration feature on my Triumph stopped working, and i am thinking of sending in for warranty exchange. However, the phone is rooted and has a different recovery and rom than stock. Do I need to completely restore to bone stock before sending it in to Virgin Mobile, or do they even care? If so, can someone give me some hints on how to restore everything?

Originally Posted by Munkee Boy

Hi guys,
Recently the vibration feature on my Triumph stopped working, and i am thinking of sending in for warranty exchange. However, the phone is rooted and has a different recovery and rom than stock. Do I need to completely restore to bone stock before sending it in to Virgin Mobile, or do they even care? If so, can someone give me some hints on how to restore everything?

I've read that people say they have returned their phones to VM rooted and with custom roms and they've never heard anything from VM regarding that.

However, to be safe, I would at least put the stock rom back on there. You can flash this one from b_randon14 if you don't have a backup:

http://forum.xda-developers.com/show....php?t=1260816

If you want to also put back the stock recovery, you can flash the stock recovery zip at the end of this post after you flash the stock rom above:

http://forum.xda-developers.com/show....php?t=1282951

Thanks for the info and the links! I think i might just put the stock rom back on it and be done with it.

yeah wanting to do the same myself! ready to trade into that evo!