99.00 One S

Behold_this · 16th June 2012, 12:09 AM

Quote:

Originally Posted by eshiku

Anyone know how much is the restocking fee if you want to exchange for another phone?

$50

Source

s10shane · 05:09 AM

Quote:

Originally Posted by eshiku

Anyone know how much is the restocking fee if you want to exchange for another phone?

my restock fee was 0. they said there is only restock fees for in store upgrades, so basically if u did ur upgrade at the store then u went back to return it. i wasnt able to upgrade for another year and customer loyalty let me upgrade early but i didnt care for the htc one s feature wise. the phone was quick but to small for my liking and lacking an sd card slot. i mailed it back to tmobiles customer service place and i didnt get charged for a restock fee and they reset my upgrade once the phone gets checked out by tmobiles warehouse or whatever. im just waiting on the GS3. cant wait

. but i hope it cost about the same as the htc one s does since at&t has it priced at 199. but we will see.

Behold_this · 05:30 AM

Quote:

Originally Posted by s10shane

my restock fee was 0. they said there is only restock fees for in store upgrades, so basically if u did ur upgrade at the store then u went back to return it. i wasnt able to upgrade for another year and customer loyalty let me upgrade early but i didnt care for the htc one s feature wise. the phone was quick but to small for my liking and lacking an sd card slot. i mailed it back to tmobiles customer service place and i didnt get charged for a restock fee and they reset my upgrade once the phone gets checked out by tmobiles warehouse or whatever. im just waiting on the GS3. cant wait

. but i hope it cost about the same as the htc one s does since at&t has it priced at 199. but we will see.

That may have been the case in your situation, however, that is NOT TMobile policy. In general, TMobile users should plan that they will be charged a restocking fee (if you purchase over the phone the fee is assessed to your bill so just because you don't pay out of pocket doesn't mean you aren't charged). Now, that being said many times CSRs will make exceptions, especially the loyalty department. Ok enough rant here's the official rules, note that no where does it say for in store purchased only, in fact these are the rules for online and phone purchases specifically:

Quote:

T-Mobile.com Return Policy

For T-Mobile.com, 1-877-387-4324, and 1-800-T-MOBILE sales and activations only: You may cancel Service without paying a cancellationfee within the Return Period, which is 20 calendar days from the date of your order (30 days in CA). During the Return Period, you can cancel Service for any reason so long as you: (a) contact us to cancel Service; and (b) return with proof of purchase, any device you acquired from T-Mobile.com, 1-877-387-4324, or 1-800-T-MOBILEin connection with your activation of Service. You must return your device in its package with all original contents, undamaged and in good working condition. All devices received as part of a promotional offer (e.g. "Buy One Get One" etc.) must be returned. Limited Edition and other devices may not be refunded or exchanged. Refunds and exchanges will be less any rebates received and shipping costs. If you do not return your device or if you return your device ina damaged or destroyed condition, we may take one or more of the following actions: (a) prevent your device from working on any network, (b) charge you the Early Termination Fee after the Return Period, (c) elect not to process your Service cancellation, (d) charge you the cost to repair a damaged device, or (e) charge you the suggested retail price of the device, (which may be greater thanthe price you paid), plus any shipping and handling charges. You are responsible for any charges incurred prior to service cancellation, including roaming, long distance, taxes, control charges, regulatory program fees and other fees. You will also be required to pay a restocking fee for all returned devices as follows: The restocking fee shall be $75 for advanced, data-focused devices that are designed for web browsing (e.g. tablets, netbooks); the restocking fee shall be $50 for “smart phone” devices, which are high end phones that are designed for web and social mediause in addition to standard phone features such as voice and text messaging (e.g. MyTouch devices, Samsung Vibrant/Galaxy devices); and for all other devices, the restocking fee shall be $25 (e.g. basic phone devices, datasticks).

s10shane · 16th June 2012, 07:52 AM

Quote:

Originally Posted by Behold_this

That may have been the case in your situation, however, that is NOT TMobile policy. In general, TMobile users should plan that they will be charged a restocking fee (if you purchase over the phone the fee is assessed to your bill so just because you don't pay out of pocket doesn't mean you aren't charged). Now, that being said many times CSRs will make exceptions, especially the loyalty department. Ok enough rant here's the official rules, note that no where does it say for in store purchased only, in fact these are the rules for online and phone purchases specifically:

well thats why i probably never got charged a restock fee. i DID NOT cancel my service. i just used my upgrade and didnt like the htc one s so i sent it back and decided to wait till the GS3 comes out. but that policy is talking about leaving tmobile and returning ur device.

Behold_this · 01:41 PM

Quote:

Originally Posted by s10shane

well thats why i probably never got charged a restock fee. i DID NOT cancel my service. i just used my upgrade and didnt like the htc one s so i sent it back and decided to wait till the GS3 comes out. but that policy is talking about leaving tmobile and returning ur device.

Sorry, but no it's not exclusively referring to service cancellation. I'm not sure where you read that.

It clearly states "returns and exchanges." Again here is OFFICIAL policy:

Quote:

Refunds and exchanges will be less any rebates received and shipping costs. If you do not return your device or if you return your device ina damaged or destroyed condition, we may take one or more of the following actions: (a) prevent your device from working on any network, (b) charge you the Early Termination Fee after the Return Period, (c) elect not to process your Service cancellation, (d) charge you the cost to repair a damaged device, or (e) charge you the suggested retail price of the device, (which may be greater thanthe price you paid), plus any shipping and handling charges. You are responsible for any charges incurred prior to service cancellation, including roaming, long distance, taxes, control charges, regulatory program fees and other fees. You will also be required to pay a restocking fee for all returned devices as follows: The restocking fee shall be $75 for advanced, data-focused devices that are designed for web browsing (e.g. tablets, netbooks); the restocking fee shall be $50 for “smart phone” devices, which are high end phones that are designed for web and social mediause in addition to standard phone features such as voice and text messaging (e.g. MyTouch devices, Samsung Vibrant/Galaxy devices); and for all other devices, the restocking fee shall be $25 (e.g. basic phone devices, datasticks).

Look the fact is you didn't get charged...congrats! Be happy, but THAT IS NOT TMOBILE POLICY. The info I have provided is what all TMobile customers are subject to. As I already said, individual exceptions MAY apply. This 100% is NOT for canceled service only. It'd be nice if people wouldn't spread inaccurate information to users that want to know official policy, IMO.