New case is on its way

Sent from my HTC PH39100 using xda premium

Originally Posted by valve timing

New case is on its way

Sent from my HTC PH39100 using xda premium

Similar things are going on with my case, and I'd like to see if I can get a replacement also. What/How exactly did you go about contacting them to get them to do this?

Originally Posted by joseph881

Similar things are going on with my case, and I'd like to see if I can get a replacement also. What/How exactly did you go about contacting them to get them to do this?

Go to there webpage and go to customer support and email them about the problem and they will contact you

Sent from my HTC PH39100 using Tapatalk 2

Mine lasted over a year, and that's with frequently pulling it apart to pull the battery. Now half of the plastic clips that hold it together are gone, and the rubber flap for the USB port is starting to tear, almost ripping off. If you pay attention when taking it apart, it should last way longer than a year. My only gripe is its a bit bulky, not very pocket friendly.

Sent from my De-Sensed HTC Vivid using Tapatalk 2

I'm on my 2nd Replacement case as I have broke 2 belt clips within 2 months. Otterbox has been excellent about sending a replacement in both instances. I also removed the built in screen protector and have purchased a different one from Amazon. Overall the case has been decent. Happy with it for the most part. I still am using the actual case from the original but now a couple of the tabs have broken off the polycarbonate shell. Guess I will have to switch out for one of the replacements they have sent me. Unfortunately the belt clip seems to have been the most fragile part for my experience.

Wow i haven't used my otterbox defender, cause one of the clips, of the inside broke, the screen protector is almost gone (its broking) and the outer layer of silicone doesn't like, glue? Stick to the hard case!! I'm going to contact otterbox and see what they said! Thanks guys!!

Sent from my HTC PH39100 using xda premium

So, last night i went to otterbox web page, i clicked on the warranty one, fill out the info and clicked submit, after that, i received a message confirming, and saying that i needed to send pics of the case showing very clear the damage, and in a paper, my name and today's date, i did, and 9 hours after that, i received and email, saying resolved issue, and a confirmation that a new blue defender have just shipped!!!! so happy with Otterbox!!

Sent from my HTC PH39100 using xda premium

My little tabs that snap the plastic case together are starting to bite the dust. This may seem like a dumb question, but when inquiring for a replacement do they require a receipt? I bought the case off of craigslist.

Originally Posted by Miniloaf

My little tabs that snap the plastic case together are starting to bite the dust. This may seem like a dumb question, but when inquiring for a replacement do they require a receipt? I bought the case off of craigslist.

No receipt required. The photo with the case and your name and today's date is all the proof of ownership they need. I finally sent my info in last night, got the reply email, emailed the photos and today got the email with the Order Confirmation. The only odd thing is that I put in my PO Box as my address, but the order PDF says it's shipping via FedEx. I wonder how it will work out.

Originally Posted by joseph881

No receipt required. The photo with the case and your name and today's date is all the proof of ownership they need. I finally sent my info in last night, got the reply email, emailed the photos and today got the email with the Order Confirmation. The only odd thing is that I put in my PO Box as my address, but the order PDF says it's shipping via FedEx. I wonder how it will work out.

i have the cheapest otterbox version for my phone so when i went to fill out one to get a new one i accidentally click on Otterbox Defender so when i woke up it said photo ect... like you said I said I was like **** i'll do it later not even a couple hours later it said i got a new one being shipped out i didn't even give em a photo yet since I got the impact series