Just to be sure

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So, who is jumping from ics .200-208 to latest .213

is .213 the official OTA?

---------- Post added at 09:23 AM ---------- Previous post was at 08:29 AM ----------

some links, specially ics images and boot.img are broken, could you place them again.
I can place a permanente place to let you download if you dont mind. Contact me.

Try the "dev host" link. All four files are there. The gdrive and dropbox seem to drop out with a lot of traffic and then are fine later.

Sent from my DROID4 using Tapatalk 2

My phone is having some issues and the tech support would like me to do a factory reset. Should I use the 'unroot' option first? Or will factory reset take care of it?

A FDR only removes user data and account information. Which means your user apps will be erased. Superuser should be installed as a system app and therefore will remain, but you will lose the binary for superuser. If you install voodoo rootkeeper and then reinstall after the date wipe you should be able to retain root.

So what kind of issue are you having? Rooting shouldn't cause any problems unless you edited or removed some system apps or data information.

I can't connect to either Mobile network. I don't suspect root, but to follow their troubleshooting procedures I wanted to make sure I don't break anything in the mean time.

Edit: ota rootkeeper worked and the factory reset restored the LTE. Thanks for reassuring me before I did it.

just for the records
i did jump from 208 to 213 sicessfully
no problems on mobile, and it seems signal steeng is better

Originally Posted by jsnweitzel

2. Get the matching Kernel 6.16.213 (boot.img) here: https://docs.google.com/open?id=0Byw...1J0VFBCY1NBM2M
Unzip this folder and copy the boot.img to the "files" folder of the tool. It must be named "ICSFIX" for the tool to work.

Dropbox links still broken, found it on dev-host, seems working fine.

Try the dev host link...it has all four files, the gdrive seems to drop out with heavy traffic.

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