Thanks Meter 2772
Join Date: Jan 2009
Location: Spokane, Washington
Two seperate questions really.
As for locking the device, like CMD512 said, a lot of it is control. And while pushing their content vs. other or OEM choices is part of the reason, support is the biggest. Returns, exchanges, and contact center support (phone, e-mail, chat, tiered-escalations) eats up profits. The last stat I heard was about 5-7%. Locking the device so the user can't change it reduces returns and exchanges and simplifies support.
Carriers could care less about updates and what happens to a device after they sell it. You're locked in to a 2-year contract whether they update it or not. They all do eventually but it's not a priority. They also skip what they consider minor updates to avoid the hassle and expense all the support contacts updates create.