I got the 'shipped' email at 6am this morning. Nothing yet on tracker.
Just off the phone with TNT, lovely lady explained A LOT:
She told me first that my package isn't yet in their system, disappointing but sure. She told me that there has been a delay at their end due to Computer2000, which are the ones handling the passing of the item to TNT. When they sent through their electronic data on the packages, the FIRST ADDRESS line of EVERY package was replaced with 'Gordon House', which she described as 'causing a nightmare for TNT logistics'.
She further informed me that my package is likely in ones given a 'short stay' by Computer2000, so that the data will be properly transmitted with proper address information, and is therefore unlikely to come today, but if picked up today will come tomorrow for sure as the shipping is all 24 hour for Google orders. There's clearly been some communication between TNT and Google on this, as she told me "Although I can't give you more information on your package, you can call Google and they might be able to tell you more."
Very interesting conversation. SO, at least in part, some blame for the shipping is with Computer2000.
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So are we suspecting that the UK distributor has made a mail merge mess with the addresses? Maybe they've also ordered by Surname rather than on order date...
All the address has is my name, flat number, suburb and post code, they should have been able to figure it out from that, but I'm just happy the guy came back!
All the address has is my name, flat number, suburb and post code, they should have been able to figure it out from that, but I'm just happy the guy came back!
Excuse me while I go play :D
Enjoy it buddy! Hopefully the rest of us can join you soon!
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I got the 'shipped' email at 6am this morning. Nothing yet on tracker.
Just off the phone with TNT, lovely lady explained A LOT:
She told me first that my package isn't yet in their system, disappointing but sure. She told me that there has been a delay at their end due to Computer2000, which are the ones handling the passing of the item to TNT. When they sent through their electronic data on the packages, the FIRST ADDRESS line of EVERY package was replaced with 'Gordon House', which she described as 'causing a nightmare for TNT logistics'.
She further informed me that my package is likely in ones given a 'short stay' by Computer2000, so that the data will be properly transmitted with proper address information, and is therefore unlikely to come today, but if picked up today will come tomorrow for sure as the shipping is all 24 hour for Google orders. There's clearly been some communication between TNT and Google on this, as she told me "Although I can't give you more information on your package, you can call Google and they might be able to tell you more."
Very interesting conversation. SO, at least in part, some blame for the shipping is with Computer2000.
Thanks for the tip. I'm comforting myself by telling myself that mine hasn't been shipped because they're fixing the address issue. Hopefully I'm right....
SO I phoned TNT and they said that my tracking number is not a TNT tracking number and that my Name is not on their system, so who the hell has my package?
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